Credit Control Generalist

6 months ago

Farnborough, United Kingdom Exclaimer Full time

**Description**:
**Your new company**

A tech scale up with Big Plans...

When you join **Exclaimer** you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.

**Not Heard of us ?**

As part of our continued development, we are looking for an **Credit Control Generalist **to join our successful, and growing, Customer Operations Team.

**Key Responsibilities**:
A Credit Control Generalist role is to help process, track, and record payments in an accurate, efficient, and timely manner. The Credit Control Generalist will have both day-to-day and ongoing impact on financial transactions, keeping us on track, on time and on good terms with our valued customers and partners. Their main responsibilities include:

- Reviewing outstanding debt, focusing on debt collection and aged debtor reports.
- Logging action taken / status of accounts to report back on a fortnightly basis.
- Encourage customers to register for automatic payment by credit card/direct debit.
- Issuing copy invoices / other documentation to expedite payment.
- Investigating and resolving customer queries and requests, escalating complex cases for subsequent action.
- Reconcile customer accounts to ensure statements and postings are accurate.
- Match unallocated cash and credit notes to ensure correct transactions are being chased.
- Working closely with the Customer Operations team and Customer Success to resolve customer disputes.
- Foster a positive relationship and communication with other departments and clients to promote great customer service.

**Adittional notes**
At times you will also be asked to support your wider Customer Ops team in areas such as:

- Renewals
- Cancellations
- Sales Order Processing

**Skills Knowledge and Expertise**:

- At least 1 years of accounts receivable collections experience in a B2B SaaS environment.
- Excellent interpersonal skills, comfortable to use the phone to contact customers.
- Handles problems with a positive attitude.
- Confidence and the ability to place pressure tactfully on companies who owe money.
- Experience of collecting international and high volume of low value debt.
- Organised and detailed oriented with strong numeric capability.
- Experience with finance systems and CRMs (NetSuite and Salesforce).
- Fluent/Native in English and a secondary language such as Dutch, German, French, Mandarin.

**Benefits**:
We offer you a challenging job in a growing international software company with a competitive remuneration structure. You will be part of a fun and hardworking team.
- Join a fast-growing SaaS company
- Work in an exciting, collaborative environment
- Hybrid/remote working
- Casual dress code
- Flexible Schedule
- Paid Time Off

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

**About Exclaimer**:
At Exclaimer, we’re proud of our market-leading position and our proven track record is down to the exceptionally talented individuals we have working for us. Their enthusiasm and skills make a real impact on the quality of service that our customers receive.

Working for us is both challenging and rewarding. We enable our people to be the best they can be by providing the resources and opportunities needed to be successful. We pride ourselves on nurturing our talent by providing exciting career prospects within a dynamic, challenging and rewarding industry.

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