Specialist Property Finance Assistant

2 weeks ago


Cardiff, United Kingdom Pure Property Finance Full time

As part of our the Pure Property Finance team, you will be required to call customers following on from their initial enquiry on one of our websites. The purpose of your calls is to make an immediate handover to our qualified mortgage advisers, or to arrange a suitable time for the team to speak to the customer.

**Skills**
- Excellent communication skills and telephone manner
- Confident to make outbound calls
- Ability to work under pressure and to tight deadlines
- Organised with good time management skills
- Ability to take responsibility and ownership
- Professional and ethical
- Pro-active attitude
- Good level of IT skills

**Responsibilities**
- Achieve productivity benchmarks within agreed service levels.
- Tightly managing our customer contact strategy.
- Record all client contract and notes accurately into our CRM system.
- Look for more efficient ways of doing things to help us continue to deliver great customer service to our customers.
- Follow standard processes and guidelines as set by the business, including policies and procedures.
- Work collaboratively with your colleagues to make sure the needs of our customers are met.

**Salary**: £19,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: One location


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