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Guest Reservations Agent

4 months ago

West London, United Kingdom Nobu Hotel London Portman Square Full time

**Job Ref**:NOB1924

**Branch**:Nobu Hotel London Portman Square

**Location**:London Portman Square, West London

**Salary/Benefits**:£26,000 per annum and benefits

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40 hours per week

**Posted date**:20/03/2023

**Closing date**:03/05/2023

**THE ROLE**

As a Guest Reservations Agent you will be responsible for assisting all guests with any booking enquiries they may have. Your tasks as Guest Reservations Agent will include but will not be limited to:

- To assist all guests with their reservations and booking enquiries.
- To provide a genuine, attentive, and friendly service to our guests in order to reflect the Nobu standards.
- Have a complete understanding of all room options and room availability.
- Have a good understanding of department targets and upsell where appropriate.
- Anticipates guest’s needs and proactively provide them with personalised experiences and additional services and products.
- Be forward thinking and innovative when it comes to ways of working and best practice.
- To build and maintain strong relationships with guests and to recognise those who are on a repeat visit.
- To be an ambassador for Nobu and someone who embodies our values and commitment to our teams.

**BENEFITS OF JOINING OUR TEAM**
- £1000 Refer a Friend Scheme
- 2 Hotel-wide social events a year including Employee Awards night
- Discounted overnight stays across Nobu properties Worldwide
- Discounted Gym Membership via the app Hussle
- Discounted Pilates classes and Wellness treatments
- Opportunities to progress within our hotel and the wider portfolio
- Access to a suite of innovative and varied learning and project opportunities
- Mental Health First Aiders within the team
- Exciting wellness and volunteering opportunities
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts off all food and beverage
- Free meals whilst on duty

**EXPERIENCE**
- Minimum 1 years’ experience in a reservation’s role.
- Strong understanding of MICROS and OPERA.

Nobu Hotels effortlessly blends modern luxury and mínimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.