Customer Representative

6 months ago


Leeds, United Kingdom Switch Advisor Ltd Full time

We are a forward-thinking company committed to excellence in our products and services. Our success is driven by a customer-centric approach, and we're looking for a talented individual to join our team and contribute to our continued growth.

**Responsibilities**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests
- Perform data entry and maintain accurate customer records
- Upsell products and services to customers when appropriate
- Analyze customer needs and provide appropriate solutions
- Follow phone etiquette guidelines to ensure professional communication
- Collaborate with team members to resolve customer issues

**Skills**:

- Strong data entry skills with attention to detail
- Ability to upsell products and services effectively
- Excellent communication skills in both written and verbal forms
- Knowledge of phone etiquette and professional customer service practices
- Multilingual abilities are a plus

**Job Types**: Full-time, Permanent

**Salary**: From £25,233.68 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person



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