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Customer Experience Representative

3 months ago

Leeds, United Kingdom Search Consultancy Full time

**Customer Experience Representative**

**Leeds City Centre**

**Up to £23,000**

**Read on to learn more abut the role**:
My client based in Leeds is looking to welcome a customer experience representative into their new and expanding customer service department. My client is one of The UK's largest training and assessment companies with almost 20 years of industry experience. The main purpose of the role will be providing support to all customers who are undergoing assessments and or training. This role is responsible for the customers experience from enrolment until training courses or assessments are complete, while ensuring all admin and queries are dealt with efficiently.

**What's in it for you?**
- 25 days of holiday + bank holidays
- Workplace pension scheme
- Life assurance available after probation
- Eye care scheme
- Health Cash Plan and Employee Assistance Programme
- Standard Office hours (8am - 5pm)
- Regular social and team building events
- Free parking

**What will you be doing?**
- Inbound and outbound calls
- Working closely with the administrative department if they need assistance
- Keeping the database up to date
- Assisting visitors at the centre
- Working closely with the training team
- Dealing with customer or client enquiries to ensure customer satisfaction is provided from enrolment to post course certifications being given.
- Taking feedback from delegates and reporting any issues to the relevant departments to be dealt with in order to maintain high standards

**What are we looking for?**
- Strong IT Skills (proficient in Microsoft Office)
- Confident manner on the phone
- Strong communication skills
- Keen eye for detail & strong time management skills
- Customer service experience in a fast paced office environment
- Ability to integrate and work within a team
- Ability to work flexibly
- Commitment to always delivering outstanding customer service