Programme Support Administrator

3 weeks ago

Leeds, United Kingdom Kaplan International Full time

**Programme Support Administrator**

**Leeds with remote working opportunities**

**£21,500 per annum + benefits**

**Kaplan Open Learning is looking to appoint a Programme Support Administrator to provide general administrative support across a range of areas to colleagues within our Programme Support Team. The team is responsible for the coordination of our extensive pool of tutors working across a range of projects including teaching and content development.**

At Kaplan Open Learning we are experts in online Higher Education. Working closely with our partner universities, our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.

We develop, deliver, support and market, sector-leading online higher education programmes to a global student audience. Our innovative and unique online pedagogy utilises the latest digital learning technologies to provide teaching excellence and a world-class student experience.

**About the role**

Tutor Recruitment and Onboarding
- Enter tutor details on the Student/Tutor Management System, ensuring accuracy and attention to detail

Allocating Work
- Prepare and issue contract documentation to tutors using Docusign, checking that contract documentation has been received prior to the commencement of project work
- Add and check tutor payment transactions using the Tutor Management System
- Produce, check, send work schedules to tutors and deal with associated queries
- Occasionally assist the Programme Support Coordinators with allocation of tutors to modules as required

General
- Conduct audits of tutor activity to identify those who have been inactive for a specified period of time, make recommendations for off-boarding to the Programme Support Coordinators
- Download and check reports on tutors from Workday and/or Tutor Management System as required
- Undertake any general project or checking tasks as required by the Programme Support team

**About You**

You will be able to manage a varied workload and enjoy working in a busy team. Good written communication, problem solving skills, and an eye for detail are essential. You will have excellent planning and organisation skills and be an effective team worker.

**Essential**:

- Good overall standard of education to A Level / BTEC standard or equivalent professional experience
- GCSEs grade A-C including Maths and English or equivalent
- Experience of working in a busy administrative environment
- Have good customer service skills and be able to work and communicate effectively within and across teams
- Strong organisational and time management skills
- Ability to prioritise and work to set deadlines while maintaining a high degree of accuracy in your work
- You will be required to travel to our Leeds office once a month

**Desirable**:

- A first degree

**What we will offer you**:
**Salary**: £21,500
- Contributory pension scheme
- 28 days holiday per annum plus bank/public holidays
- Life assurance and income protection schemes
- Medicash Health Plan
- Employee Assistance Programme including 24-hour telephone support personal assistance service
- Eyecare vouchers
- Flexible benefits scheme - including cycle to work, reduced gym membership fees and Perkpal
- Gift of Knowledge Scheme and access to training and development supporting you in maintaining your personal Continuous Professional Development
- The opportunity to grow as part of a division in a successful multi-national education company

**How to apply**
- What interests you about the role of Programme Support Administrator? (100 words maximum)
- What are your career aspirations? (100 words maximum)

**Closing date: Midnight on Sunday 26th March 2023.**

**Interviews will take place Thursday 30th March and Friday 31st March 2023.**

**About Kaplan**

Kaplan Open Learning is part of Kaplan, Inc., one of the world’s largest and most diverse education providers and a beacon for expanding educational access. We are experts in online higher education. Our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.

**_

**_

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Applicants must be able to provide proof of eligibility to work in the UK._**

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£21,500 Per annum + Benefits

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