Receptionist - Day Procedure Unit

6 months ago


Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. Have a working knowledge of the patient administration systems and a willingness to learn all relevant NHS computer systems. Verify and record all patients details (including waiting list entries) on the patient administration systems. Maintain all patient details up to date on the patient management systems in order that information is available for theatre lists, audit purposes and any other data that may be required.

Carry out all necessary procedures at the time of a patients assessment/admission to ensure that documentation is completed in a timely manner, prior to patients admission. Handle queries, visitors and telephone enquiries in a helpful, courteous and efficient manner. Make outpatient, clinical and assessment appointments as necessary. Enter details of patients on operating lists and update waiting list entries.

Ensure all documentation is filed correctly in patient notes in accordance with health record guide lines. To maintain ongoing liaison with the daily Department Co-ordinators. Be aware of stationery stock levels within the unit and inform the Assistant Admin Manager when stock levels become low. Delivery or collection of patient notes to or from various hospital departments.

Please see the attached job description for full details.


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