Receptionist

7 months ago

Norwich, United Kingdom Spire Healthcare Full time

**Receptionist | Customer Service, Patient Administration | Full Time, 37.5hrs p/week | Norwich | Free Parking | Excellent Benefits |**

Spire Norwich Hospital are looking to bring on a Receptionist to join their team on a full time, permanent basis. The purpose of this role is to provide an efficient administration service within the reception areas, working within the established policies and processes. To ensure an exemplary level of customer service is upheld in the provision of service to patients, visitors, consultants and the Spire team.

**Duties & Responsibilities**:

- Administer all out-patient/in-patient appointments in line with departmental processes.
- Book all out-patient/in-patient appointments accurately and efficiently in line with departmental processes.
- Prepare correspondence, accompanying documents and medical preparations relating to patient appointments and admissions.
- Operate the main hospital switchboard.
- Advise patients of relevant charges, accept payments and issue receipts.
- Process payments within S.A.P. and cash up at the end of the day in line with hospital policy.
- Liaise with other departments within the hospital to ensure a patients pathway is accurate
- Maintain clinic schedules within S.A.P. and the Radiology Information System.
- Liaise with medical records to retrieve and re-file patient records as required by the department.
- Maintain and update both paper and electronic patient records.
- Maintain departmental records and assist with the collection and recording of statistical data.
- Adhere to all hospital policies regarding confidentiality when dealing with patients face to face, over the telephone, or whilst handling patient records.
- Deliver friendly and efficient customer service, creating a warm welcome for hospital patients and visitors with the aim of retaining and attracting new customers.
- Assist in keeping the reception area clean and tidy at all times.
- Report any health and safety or maintenance issues promptly, and in line with hospital policy.
- Attend and contribute to departmental team meetings.
- Undertake any other reasonable duties as requested by your line manager.

**What we are looking for**:

- Educated to GCSE standard in English and Maths or able to demonstrate equivalent work experience.
- Experience of working in a customer focused environment.
- Ability to use IT systems with working knowledge of Microsoft Office packages, Outlook, Excel and Word.
- Good communication skills both written and verbal.
- Ability to work unsupervised using own initiative.

**Benefits**:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people. _**

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to _'make a positive difference to people's lives through outstanding personalised care' _. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About the Team: Spire Norwich Hospital is part of the UK’s most respected private hospital groups who strive to make a positive difference to patients’ lives through outstanding personalised care. We provide a full range of treatments and offer fast access to expert healthcare, from consultations, diagnosis, procedures, treatments and aftercare.

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