Administrator Closures

4 weeks ago

Liverpool, United Kingdom Rathbones Full time

**Administrator - Closures**

**Salary**: **Competitive with an excellent benefits package**

**Reference Number: VAC 2043**

**Duration: Perm**

**Location: Liverpool**

**Please ensure that you quote reference VAC 2043 on all correspondence.**

Rathbones provide individual investment and wealth management services for private clients, charities, trustees and professional partners. Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Rathbones have been in business since 1742 and are a FTSE 250 listed company.

Our ambition is to be recognised as the UK’s most responsible wealth manager, and we see it as our responsibility to invest for everyone’s tomorrow. Looking beyond the short term for the most sustainable outcome. Thinking, acting and investing responsibly. In a reflection of our achievement so far, we were recognised as "ESG Champion of the Year" in the Investors' Chronicle/Financial Times 2021 Celebration of Investment Awards.

**The Role**
- Delivery of service excellence
- Protection of client assets
- Compliant with regulatory requirements and company policies
- Positive contribution to your teams new and existing initiatives

**Outcomes of the Role**
- Provide a professional and reliable service for clients, investment managers, advisers, and product providers.
- Ensure you are adhering to the teams current SLAs and to all regulatory requirements.
- Accountable for administrative tasks within the team in line with the team’s procedures manual.
- Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager.
- Ensure that you are actively participating in the 4+1 habits from Lean methodology. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures.
- Be responsible for your own personal development, keeping abreast of industry standards, regulatory changes as well as understanding your own training needs.
- Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX).
- Assist in User Acceptance Testing (UAT) of new and existing IT systems which you operate.
- Build and maintain relationships with all stakeholders, both internal and external.
- Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained.
- Be aware of the conduct rules and act with integrity.

**Knowledge, Skills and Experience**
- **Working Relationships**

To actively build constructive relationships with external business parties and other members of staff, (supervisor, manager, colleagues), providing support for other team members. Share and develop ideas, listen and consult with colleagues. To build and maintain a professional service to meet the needs of our clients and the expectations of our external contacts.
- **Communication Skills**

To communicate, both verbally and through the written word, in an effective and positive manner, adopting a flexible and adaptable approach.
- **Corporate and Cross Functional Awareness**

To have an understanding of the professional and personal services, offered by Rathbones, to our clients. Develop and maintain an awareness of the organisational structure and goals. Demonstrate an understanding of the work of other departments in the organisation and how they inter-relate. Relate own work to that of other departments in the organisation.
- **Compliance**

To understand and comply with the requirements of our regulators, as they impact upon the business.
- **Technical Expertise**

To demonstrate detailed job knowledge and expertise in own area and capably answer technical questions from clients or colleagues.
- **Analytical Thinking**

To be able to deal with data quickly and accurately and relate and compare data from difference sources recognising trends, identifying key issues and securing relevant information.
- **Attention to Detail and Quality**

To regularly check work, ensuring all details are correct in order to maintain a high level of accuracy and a low level of errors within agreed deadline.
- **Time Management**

To be able to plan and manage time effectively, allocating realistic timescales in order to achieve and meet deadlines. Remain objective under pressure and continue to work productively and in a focussed way taking into account budgets and commercial restraints.
- **Procedures and Processes**

To demonstrate a methodical and consistent approach toward work and build systematic work processes into activities and tasks. Follow company policy and adhere to recommended working practices.
- **Professional Development**

To take responsibility for continuing one’s own professional development as well as that of my teams.
- **Flexibility**

To adapt to change positively and be able to rec

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