E-commerce Customer Service

2 weeks ago


Sheffield, United Kingdom Goral & Son Full time

Goral & Son is a shoe manufacturer based in Sheffield, additionally to it's B2B activities the business is also focusing and expanding their B2C operations through made to order e-commerce website.

Due to a recent success and growth in online sales, the company is looking for an individual to join and help out with the order journey of our customers.
- Creating production sheets for made to order shoes
- Providing a weekly list of unfulfilled orders to the production
- Using Gorgias to raise support tickets to enable tracking and resultion of customers request
- Investigating and resolving customer complaints then closing support tickets
- Passing customer feedback onto the product or management to improve the offering
- Escalating inquiries to the appropriate team, when necessary
- Fulfilling the orders, via DHL Commerce
- Maintaining Gorgias KPI's and customer satisfaction

**Job Types**: Part-time, Permanent
Part-time hours: 18 per week

**Salary**: £10.42-£11.50 per hour

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 3 years (required)

Work Location: One location



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