Emergency Priority Response Officer

5 days ago


Hertford, United Kingdom Pave Recruit Full time

**Pave places talented people in projects that matter.**

**Position**: Emergency Priority Response Officer
**Location**: Hertfordshire
**Role type**: Permanent
**Working arrangement**: Rota basis, e.g., week 1: 07:00 - 15:30, week 2: 10:30 ? 19:00
**Pay**: £25,000 per annum

**Your new company**

Offering multi-disciplined services, with a core expertise in transport infrastructure and urban development, this contractor is the market leader in producing specialist materials and construction services to the UK highways industry

Driven by innovation and technical expertise, they are proud to have developed sustainable construction techniques and solutions that benefit road users, airports, stadiums, playgrounds and pedestrian footways across the UK.

**Your new role**

Reporting to the Operations Hub Team Leader, the Emergency Priority Response Officer will help to ensure that the Hertfordshire road network is safe for all users.

Using the Confirm system, you will be responsible for handling and logging calls from emergency services, police and road inspectors, jobs that have been assigned emergency status by Confirm will then need to be passed to operatives working on the network.

**In short you will**
- Pick up faults logged by members of the Public and Customer Service Centre online via the Confirm system.
- Reclassify faults which have not been automatically prioritised by the system and assign them correctly.
- Take calls from the street work team over unsafe sites, logging them and passing out to the appropriate operatives to rectify
- Ensure that faults are recorded, passed out efficiently dealt with within the required time scale

**About you**

This role would suit someone who has previous call centre experience, who enjoys a busy working environment. Ideally you should:

- Have an excellent telephone manner
- Be confident learning new IT systems, familiarity with Confirm or Works Manager is a bonus
- Have the ability to manage own time efficiently and effectively
- Have keen problem-solving skills

**Why apply?**

You will be joining a team who recognise that people are individuals, each with a valuable contribution to make. You will be supported in growing your career in a way that suits you, whether that is making the best of your skills in your role or developingnew skills as you progress within the company. Awarded Investors in People Gold, a member of the 5% Club and recognised as an Investor in Diversity, ranked in the top 100 Inclusive Employers in the UK by the National Centre for Diversity.

Reach out to the Pave team for full details


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