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Customer Service Assistant

1 month ago

Hersham, United Kingdom Plum Personnel Full time

**CUSTOMER SERVICE ASSISTANT**

**HERSHAM**

**SALARY £20K-£23K**

**About the Role**:
There are several elements to this role:

- Owning sample requests, receipt, and despatch
- Competitor, client and new opportunity research and presentations
- Arranging, doing paperwork for, invoicing customer deliveries
- Attending face to face and virtual meetings with clients

**Main duties**:

- Delivery requests and paperwork for orders
- Managing sample requests and ensuring timely receipt of samples
- Sending sample parcels to customers and recording what has been sent
- Managing container information to track orders
- Assisting with approval and shoot/press samples
- Order input, despatching & invoicing of orders using Sage
- Sending DHL parcels
- Scanning order paperwork to archiving system
- Managing and keeping client One Drives up to date
- Arranging and sending sealing samples
- Maintaining and creating spec sheets
- Organise and keep on top of retain samples
- Carrying out research on new opportunities
- Creating PowerPoint presentations of market and client research

Skills and Experience
- Microsoft Office - must be proficient in Word, Excel and PowerPoint
- Knowledge of Sage 200 is preferable but not essential
- Highly organised and flexible

Attributes
- Adaptable and flexible - needs to maintain effectiveness in a fast-moving environment with varying tasks
- Can do attitude - proactive and takes initiative
- Calm under pressure
- Able to keep a tidy work environment
- Confident in their ability
- Good interpersonal skills
- Meticulous with attention to detail
- Excellent communication skills
- Ability to handle pressure and be able to multitask
- Committed to achieving results

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