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Content Specialist Ai Chatbot

4 months ago

WestonsuperMare, United Kingdom Alexander Mae (Bristol) Ltd Full time

**Content Specialist (AI Chatbot)
100% office based / Outskirts of Weston Super Mare - Own transport essential
Competitive Salary (DOE) + Superb Benefits
The Company**:Our client, an expert in their field is well established and delivers world-class technical support on behalf of their impressive client base. They have a fun working environment and genuinely value their employees offering great staffincentives.

In addition to adding new content, the AI Chat Content Specialists will also assess the existing knowledge bank to determine whether content needs updating or amending where it is out of date and when new query types arise.

You will need to research issues and content, and where appropriate, reach out to key points of contact to request information about the underlying issues and products in a timely manner.

This is an exciting role which meshes skills from copywriting & data analysis to stakeholder comms.
**Day to day responsibilities**:
Create new content in response to customer queries and requests
Appraise regular feeds of customer queries to accurately craft/update responses to those queries
Identify emerging trends
further understand future intents and to craft content which anticipates the next /most likely follow on query.
Regularly update the search tool to accurately retrieve updated content responses

**Strategic requirements
**Actively champion insight led thinking across DD teams and wider LCX
Help to implement and adhere to best practice standards in content creation and delivery
Utilise and appraise available insight - sharing more widely across DD if solutions can be enhanced
Play a key role in implementing our content strategy by providing the right content delivered appropriately

**The Person**:
Copywriting experience
Data analysis experience, basic competency in appraising data sets and devising next steps
Good organisational and time management skills
Familiarity with workflow management & delivering to set timescales
Knowledge of usability, accessibility and web content guidelines
Working knowledge of Content Management Systems (CMS)
Some experience of web/text analytics programs
Some HTML knowledge desirable but not essential

**Personal attributes:
**Confident pro-active approach - able to propose and crucially follow through
Technically capable, curious independent thinker
- Interest in technology
Adept in problem solving and resolution and a team player with a ‘can-do’ attitude

**The Hours**: Monday to Friday 9am - 5pm
**The Benefits**: AMAZING working environment, table tennis table / gaming area / break out area / outdoor space / lovely people 20 days + 8 days Bank Hols, enrolment into company pension, Employee benefits/discount scheme and Spotify group subscription,FREE Parking