Customer Service- Out of Hours

2 weeks ago


Manchester, United Kingdom Rullion Ltd Full time

**Customer Service - Out of hours advisor**

**£13.00 Per Hour**

**37.5 Hours Per week 8pm
- 8am (4 nights on 4 nights off shifts)**

**Start Date: ASAP**

**Office based role**

**You do need previous experience of night shift work to be considered for this role**

Acting on behalf of my client Coop Group I am recruiting a fantastic temporary opportunity within their Out of hours department.

**Job Role**

Advisors to cover the 24/7 element of the CSC team, providing out of office call assistance to Funeralcare, taking calls from hospitals, care homes and families around the deceased. Arranging the deceased to be brought into Coop care at either a mortuaryor funeral home.

**You'll be responsible for**
- Interacting with Customers on the phone
- Providing a great Customer experience every time
- Keeping and updating accurate records of calls in line with regulatory requirements
- Reply to social media comments
- A passion for the highest levels of customer service
- An organised approach and the ability to prioritise
- The ability to problem solve and deal with sometimes difficult situations
- To be able to adapt to situations and be empathetic
- Confidence using IT systems, and the ability to learn new systems and processes.
- Great team working and the passion to work towards shared goals
- High levels of commitment and punctuality

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.



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