Customer Service

3 weeks ago


Manchester, United Kingdom MAX FAME PAPER PRODUCTS LTD Full time

**About us**

MAX FAME PAPER PRODUCTS LTD is a small business in Manchester, M31 4RN. Our factory has 40 years of experience in paper printing and packaging in China. You can visit our website in my signature. We are expanding our business these years (including the UK, Thailand and Vietnam).

Job Title: Customer Service/ Administration

**Duties**:
1. Customer Service:

- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Assist customers with product information, pricing, and order status updates
- Maintain customer accounts by updating contact information and order details
- Collaborate with other departments to ensure customer satisfaction and problem resolution

2. Administration:

- Keep track of all documents related to factory certification ie. ISO9001, BRCGS, and FSC etc.
- Perform regular inspections on health and safety requirements of the factory
- Carry out regular house-keeping of the office area

**Experience**:

- OK in Mandarin Chinese
- Previous experience in a customer service role preferred or paper packaging industry
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a focus on finding solutions for customers
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills, including experience with ERP software and Microsoft Office Suite
- Detail-oriented with a high level of accuracy in data entry
- Ability to work independently as well as part of a team

**Benefits**:

- Competitive salary based on experience
- Paid time off and holidays
- Professional development opportunities

**Special requirements**:

- A 2-month training session must be completed in **China headquarter**

**Salary**: £2,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Manchester, M31 4RN: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 25/07/2023


  • Customer Service

    1 month ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Temp to perm** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £11.59 an hour (£23,500)** **Start date ASAP** Have you wanted to work in a customer service contact centre but don't have the experience? Are you passionate about delivering excellent customer...

  • Customer Service

    4 weeks ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: 6 Month temp contract possibly Temp to Perm** **Industry: Customer Service** **Location: Newton Heath** **Salary: £12.00 to £13.00 an hour depending upon experience** **Start date ASAP** Have you wanted to work in a customer service contact centre but don't have the experience? Are you passionate...

  • Customer Service

    1 month ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Temp to perm** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £10.11 an hour (£20,500)** **JANUARY STARTS** As a Customer Service Advisor you will need to possess excellent communication skills and be passionate about delivering exceptional customer service. This is a...

  • Customer Services

    1 month ago


    Manchester, United Kingdom Wave for Parodia Full time

    **Customer Services** **Manchester** **Full Time | Immediate Start** Our client is on the lookout for a Customer Service Advisor in Manchester who possesses a competitive spirit, an entrepreneurial mindset, and a strong team-player mentality. This role is ideal for individuals who thrive on providing exceptional customer service and enjoy working in a...

  • Customer Service

    4 weeks ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Temp to Perm** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £10.76 an hour. Starting ASAP on a temp to perm basis** Are you looking for a new Customer Service opportunity? Are you able to work evenings and weekends? Are you able to work from home on occasions? The...

  • Customer Service

    4 weeks ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Ongoing temp** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £10.76 an hour. Starting Wednesday 8th February 2023 on a temp to perm basis** Are you looking for a new Customer Service opportunity? Are you able to work evenings and weekends? Are you able to work from...

  • Customer Service

    1 month ago


    Manchester, United Kingdom Search Consultancy Full time

    We are looking for enthusiastic and friendly people for our Customer Service position based in the heart of Manchester City Centre **Dealing in Customer Service, your key skills should include**: - Excellent communication & customer service skills - Quick and accurate typing skills - The ability to work in a fast paced office environment as part of a...

  • Customer Service

    4 weeks ago


    Manchester, United Kingdom BPM Tech UK Full time

    **Job Type** **Permanent** **Location** **Manchester** **Area** **Oxfordshire, England** OxfordshireEnglandManchester **Sector** **Infrastructure, Support and Implementation** **Salary** - £20000 - £21000 per annum **Currency** **GBP** **Start Date** - 2023/07/16 **Job Ref** - V-37181 **Job Views** - 4 **Description** **Customer Service...

  • Customer Service

    1 month ago


    Manchester, United Kingdom Search Consultancy Full time

    We are looking for a Customer Service / Administrator for our well established client based in Manchester City Centre **Your Customer Service / Administration duties will include -** - Providing support on administration queries - Sending necessary documents for signature using DocuSign - Providing excellent customer service **Experience preferred-** -...

  • Customer Service

    3 days ago


    Manchester, United Kingdom JS3 Recruitment Ltd Full time

    Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide. The successful candidate will be self-motivated with a...

  • Customer Service

    2 days ago


    Manchester, United Kingdom JS3 Recruitment Ltd Full time

    Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.The successful candidate will be self-motivated with a...

  • Customer Service

    11 hours ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Inbound Customer Service Advisor** **Job Location: Manchester City Centre** **Job Salary: £24000-£26,000** Looking for a new inbound customer service role based in Manchester? Want to be part of a brand new customer service team, in a state of the art office that features a private rooftop bar? Looking for a new job with fantastic career...

  • Customer Service

    3 days ago


    Manchester, United Kingdom JS3 Recruitment Ltd Full time

    Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.The successful candidate will be self-motivated with a...

  • Customer Service

    2 weeks ago


    Manchester, United Kingdom NatWest Group Full time

    Join us as a Customer Service - Senior Personal Banker in ManchesterYou'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protectionWith no two days the same, you can expect lots of variety as you help us...

  • Customer Service

    3 weeks ago


    Manchester, United Kingdom NatWest Digital X Full time

    Join us as a Customer Service & Operations AnalystWorking with a supportive and collaborative team, you'll be speaking to customers directly on the telephone on the back of direct mailings relating to Remediation activityWe'll look to you to deliver successful outcomes for your customers by investigating queries, completing administration tasks, supporting...

  • Customer Service

    9 hours ago


    Manchester, United Kingdom HAYS Full time

    Call handler-Customer Services-City centre offices Your new company Large financial service company in Manchester.Your new role You will be handling calls from customers, dealing with a variety of queries and actioning accordingly. This will mainly be inbound calls from existing customers looking to update, amend policies or make payments. You will have...

  • Customer Service

    4 weeks ago


    Manchester, United Kingdom Bullish Marketing Group Full time

    An exciting opportunity to work within our team has become available at Bullish Marketing Group. You are - A strong communicator - Self-motivated and have great work ethic - Positive and chatty - Someone who had a tenacious approach to personal development - Passionate about providing a great customer service for our customers and clients. You will - Learn...

  • Customer Service

    1 month ago


    Manchester, United Kingdom Bullish Marketing Group Full time

    An exciting opportunity to work within our team has become available at Bullish Marketing Group. You are - A strong communicator - Self-motivated and have great work ethic - Positive and chatty - Someone who had a tenacious approach to personal development - Passionate about providing a great customer service for our customers and clients. You will - Learn...

  • Customer Service

    4 weeks ago


    Manchester, United Kingdom Search Consultancy Full time

    **Customer Service** **Manchester** **Salary £22,000 rising to £24k after six month probation** - Hybrid working 4 days at home 1 day in office after 4 week training - Paid leave on employee's birthday and Christmas - 33 days holiday increasing after 2 years - Buy/ Sell holiday scheme available - Optional IRPM qualification training after probation I'm...

  • Customer Service

    12 hours ago


    Manchester, United Kingdom The Optimus Group Full time

    Due to budget increases and client expansion, we can now grow our team of 13 sales assistants to 35 sales assistants over the next 2-3 months. Our residential based campaigns have proven very fruitful for our client. We are looking to train new individuals with the skill of sales within this campaign to make use of the budget increase we have gained. Our...