Customer Support Coordinator

3 weeks ago

Uckfield, United Kingdom Lloyd Recruitment Services Ltd Full time

Lloyd Recruitment Services are working with a reputable company based on the outskirts of Uckfield and are currently in search of a Customer Support Coordinator on a 12 month FTC basis.

**Overall Job Purpose**
- To ensure the smooth day to day running of all regional export orders by following all procedures implemented by the Customer Service department and by dealing promptly and accurately with all administrative aspects of each order
- To process and input customer orders, into the Company's Sales Order Processing system within the agreed timescale and ensure all contractual requirements are adhered too and recorded in the Order file
- To support the overall contract sales function and operation linked to the contract development. Specifically, to process sales orders promptly and professionally, handle any related enquiries, and support the field-based contract team for the UK salesregion
- To provide quotations for non-standard equipment to Customer Centres and Distributors
- To assist with the logistics of transportation of goods where required

**Key Responsibilities**:

- Accurate inputting of customer orders into the Company's Sales Order Processing system
- To co-ordinate with customers, as required ensuring that all orders variations and purchase orders associated with the order are documented
- Ensuring that all orders are correctly invoiced at dispatch and within the month. Raising any credits required in collaboration with the finance department
- Produce accurate detailed sales order reports as required for clients drawing on knowledge of the client's order history and data provided by the IT systems
- Encourage professional development with all team members to ensure the team's goals are met
- Represent the Company at all times, in an effective and professional manner and to be responsible for your own safety
- To be respectful of Company property and colleagues
- To undertake any other related tasks, responsibilities or assignments, as requested by the Customer Service Manager or Senior Management

**Person Specification**:

- Essential_
- Proven, demonstrable experience working in a busy telephone-based customer-services role
- Previous CS experience
- Excellent telephone Manner
- Good Communication skills
- IT Literate
- Good organisational skills
- Desirable_
- Previous administration work within an engineering/manufacturing environment
- Previous experience working in Import/Export environment
- Language skills

**Five Core Competencies**
- Communication Skills written and verbal
- Customer First - commitment to quality right first-time approach
- Teamwork
- Resilience & Adaptability to work under pressure

**What is in it for you?**
- Salary of £21,000 - £22,500
- Hours of 8:30 - 5pm Mon - Thurs and 8:30 - 3:45pm on a Friday
- 25 days holidays + Bank Holidays
- Free nice coffee and tea
- Free onsite parking
- Company pension
- Employee benefits - shopping and gym discounts, etc.

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