Customer Service Coordinator

4 weeks ago

Uckfield, United Kingdom Lloyd Recruitment - East Grinstead Full time
Lloyd Recruitment Services are working with a global business in Uckfield who are seeking a Customer Service Coordinator to join their team on a fulltime, permanent basis.
Salary, Benefits, and Perks:
Salary: £24,000 plus excellent company benefits
Hours: Monday to Friday
25 days holiday + Bank Holidays
Pension: up to 5% matched
Discounts across retail / hospitality
Opportunity for growth in a modern workplace with a great company culture
Free onsite parking
Must be a driver due to location
As the Customer Service Coordinator, your role is pivotal in delivering exceptional service to clients.
Responsibilities include:
Address customer enquiries promptly and efficiently via email and telephone
Resolve customer issues in a timely manner
Support colleagues in handling difficult customer situations
Monitor and manage customer feedback and satisfaction metrics
Create invoices and manage customer accounts
Schedule engineers' workload and process parts requests
Coordinate staff, Service Engineers, and customers
Update customer portals with relevant information
Identify and pursue service opportunities from the existing customer base
Follow up on service opportunities
Ensure timely service contract renewal and overall customer retention
Requirements:
Previous customer-facing experience in a fast-paced environment
Experience in key account management and sales
Growth mindset and solutions-oriented
Excellent listening, communication, and relationship management skills
Team-oriented with excellent multitasking and attention to detail
Ability to remain calm under pressure and excellent problem-solving skills
Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

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