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Customer Service Controller

4 months ago

Uckfield, United Kingdom Triple R Engineering Ltd Full time

**Role Description**

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering excellent customer service.

**Responsibilities**:

- Provide accurate and timely information to customers regarding product features, pricing, and availability
- Process customer orders, returns, and exchanges
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain customer records and update account information as needed
- Collaborate with other departments to ensure customer satisfaction
- Assist with administrative tasks as assigned

Qualifications:

- Proven experience in a customer service role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively

Strong organizational and time-management skills
- Ability to work well under pressure and prioritize tasks effectively
- Experience in scheduling and workload planning

This is a full-time on-site Services Controller role located in Uckfield. The Service Controller will be responsible for monitoring and controlling the flow of services provided by the company, ensuring that all services are delivered on-time and to the highest standards. The Services Controller will also be responsible for managing and developing relationships with customers, as well as overseeing the scheduling of technicians and engineers.- **Salary**: £20,233.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: JW63