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Customer Operations Administrator

4 months ago

Dartford, United Kingdom Astro Communications Full time

Astro Communications are a growing and developing business with an excellent track record in delivering technical solutions and a first rate customer experience with ambitious future plans.

We are continually looking for new team members who will help deliver and support our technical solutions, maintain our customer relationships and achieve our long term plans for success.

**Main duties will include, but are not restricted to**:

- General office administrative duties
- Arranging and facilitating meetings (lunches, drinks etc)
- Receiving, logging, tracking and coordinating customer orders
- Coordinating deliveries with courier companies
- Manage a number of shared calendars (Google Calendar)
- Updating spreadsheets and CRM systems
- Assist with the processing of supplier and in time customer invoices
- Place, coordinate and update customer Connectivity orders.
- Communicating with supplier, vendors and distributors (with assistance where needed).
- Assist the Customer Operations Manager
- Good clear and concise customer communication
- Sourcing Network / IT hardware, software, supplies, equipment
- Any other duties reasonably required by the business

**Core skills**
- Highly organised and disciplined
- Working Knowledge of Excel and Word &MS packages
- Friendly disposition with a positive attitude to work
- Excellent communications skills
- Good timekeeping and punctuality
- Exemplary work ethic
- Working knowledge of Sage and accounts
- Strong team working skills

**Minimum qualifications and relevant experience**
- Working as part of a small team in an office environment
- A demonstrable track record in the successful organisation of staff, suppliers and logistics
- Previous experience in using scheduling tools, CRM systems and Microsoft productivity packages
- Some experience with sage and online portals

**Salary & Hours**

£15,000 - £20,000

As per contract of employment, flexible in line with salary but every day in Hawley Office. 08:30 to 17:30, Monday to Friday.