Operational Key Account Manager

5 days ago


London Heathrow Airport, United Kingdom DB Schenker Full time

_At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversityand thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. Are you a Key Account Manager with strong customer engagement and operational experience looking to join a global brand at an exciting transformationaltime?_

**We are recruiting for an Operational Key Account Manager to join our talented Airfreight team.**

This is a new role which will report into our Head of Airfreight UK & Ireland, this core role shall be an active interface between our operational teams, business units and commercial account management teams.

This role will also work hand in hand with the customer and in line with the customer needs to ensure a focused steering of the business and realization of continuous improvement projects.

**The role**

**Operational excellence for key accounts_ - _**Ensure that customer expectations are exceeded and ensuring harmonized and sustainable service level (cross-country / cross-regional)

**Operational**:

- acting as an interface operational requirements with our IT team and supporting with solutions-driven process flowsDrive required developments in systems, resources and facilities. You also maintain daily contact with bothour customers and internal teams. You’ll also maintain high levels of internal training and ensure all key documents are kept up to date and support project management for ongoing account specific projects.

**New business implementations** - Drive new business implementations which include SOP creation, KPI definition and solution design, assist and liaise with customer onboarding team for new project implementation and /or re-engineering

**Data analytics**: focusing on operational data analytics, you’ll address data quality issues to relevant internal functions and drive for data quality improvement

**Customer focus** - Identify & manage joint value projects to ensure win-win situations for customers and DB Schenker. You’ll also design & drive customer quarterly business reviews.

**Retention management & business growth -**Liaise internally with different Products teams to drive performance improvements and initiate correct action. You’ll also act as a main interface between Global account team & DBS operational teams

About you
Demonstrable experience in an operational key account management role, with demonstrable experience within Freight Forwarding and Air freight expertise, coupled with Aerospace and Defence verticals.
- Management experience in leading a customer specific control tower / operational team is beneficial
- Strong commercial focus and business acumen.
- Strong interpersonal, teamwork, collaborative, communication and influencing skills.
- Self-starter, highly proactive with a strong sense of self-initiative.
- Proven experience of developing relationships with stakeholders across all levels of the organisation within the UK and overseas including Air Product Management.


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