Service Design

4 weeks ago

Newbury, United Kingdom Vodafone Full time

**Location**: Newbury + Hybrid*
**Salary**: Excellent basic salary plus bonus and Vodafone benefits
**Hours**: Full time 37.5 hours per week - Mon to Fri
- Hybrid_
- At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are._

**Who We Are**

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

**What you’ll do**
- Key senior technical interface for regulatory and legal intercept internal and external stakeholders
- Lead the definition and evolution of the E2E service definitions ensuring functional and regulatory compliance
- Engage with SME’s across Networks, and external organisations to understand the key drivers, challenges and opportunities to improve process, tools and culture towards a service first approach.
- Influence and drive the technical changes for end-to-end service performance, monitoring and culture.
- Evangelise end-to-end service performance within Technology and influence stakeholders across the industry.
- Work closely with the CNF and VNF SMEs and VIO to ensure that E2E service is assured

**Who you are**
- You'll need to possess excellent knowledge of both mobile and fixed networks, coupled with substantial experience in the telecommunications sector. Familiarity with national MNO technical regulations and legislation is a must, along with proficiency in protocols such as Diameter, SIP, Sigtran, and others.
- In addition, you should excel in utilizing OSS layer tool sets to build comprehensive cross-network service views for performance and event monitoring. Strong stakeholder management skills, both at the technical and leadership levels, are essential, as is the ability to effectively analyze and communicate complex information.
- Experience in leading teams, either directly or indirectly, is highly valued, as is possessing UK Security Clearance. A background in telecom/services and a strategic technical acumen are prerequisites for this role.**What we offer**
- We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break._

**Together we can**

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