Call Centre Agent

3 weeks ago


Newcastle upon Tyne, United Kingdom Communication and solution partners Full time

**Responsibilities**:

- Provide customer service and technical support to customers.
- Answer inbound and outbound calls.
- Answer customer inquiries in a timely and professional manner.
- Build relationship with existing and new customers.
- Identify customer needs and provide appropriate solutions.
- Troubleshoot customer issues and escalate complex issues to the appropriate team.
- Provide feedback to management on customer satisfaction levels.
- Follow up with customers to ensure their needs are met.

This is an excellent opportunity for someone who is looking to gain experience in the customer service industry.

**Salary**: £22,700.00-£25,570.00 per year

**Benefits**:

- Company events
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person

Application deadline: 08/09/2023


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