Call Centre Agent
3 weeks ago
**Responsibilities**:
- Provide customer service and technical support to customers.
- Answer inbound and outbound calls.
- Answer customer inquiries in a timely and professional manner.
- Build relationship with existing and new customers.
- Identify customer needs and provide appropriate solutions.
- Troubleshoot customer issues and escalate complex issues to the appropriate team.
- Provide feedback to management on customer satisfaction levels.
- Follow up with customers to ensure their needs are met.
This is an excellent opportunity for someone who is looking to gain experience in the customer service industry.
**Salary**: £22,700.00-£25,570.00 per year
**Benefits**:
- Company events
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to Commute:
- Newcastle upon Tyne (preferred)
Work Location: In person
Application deadline: 08/09/2023
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