HR Service Centre Coordinator

2 weeks ago


Bolton, United Kingdom Post Office Ltd Full time

**Summary**:
**Grade: POL**
**Reporting Line: People Transactional Services Manager**
**Contract Type: FTC/Maternity Cover**
**Location: Bolton**
**Closing Date: 8th December 2023**

**What to expect**:
Here at the Post Office, we’re steeped in tradition, but we’re going places.

**What we can do for you**:
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

- 25 days annual leave that increases with tenure.
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities

**What you’ll need to succeed**:
Qualifications, Experience & Skills
- Trustworthy and professional and be able to operate in a highly confidential environment
- Good understanding of all People related policies and processes with good context of all People related matters for which enquiries or processing may be received
- Excellent Customer Service and organisational skills including the ability to plan and prioritise workloads
- Experience in using Microsoft Office packages e.g. Word, Excel, Outlook, Teams
- Good general computer skills on operational systems like Success Factors, Selenity, Oasis or other similar systems (training will be provided on Post Office specific systems)
- Experience of delivering services to a wide range of customers and having to provide clear explanation
- Experience of delivering to demanding deadlines and experience of managing customer relationships.
- Numerate, ability to analyse data and offer solutions
- Knowledge of basic Continuous Improvement methodology
- Demonstrate and role model Post Office Ways of Working
- Flexible and adaptable with a 'can do' approach, Strong team player, highly motivated, demonstrates a positive mindset
- Focused with a strong desire to learn and grow.

**About us**:
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of - and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.


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