Sales & Billing Support

3 weeks ago

StainesuponThames, United Kingdom DHL Full time

**DHL Cross-Border Solution UK**

**Sales and Billing Support**

**What you’ll be doing**

You would be joining a Sales and Billing Support Team that fulfils a diverse and varied number of tasks providing support both the DHL Cross-Border Solutions UK (CBS UK) Account Managers and CBS UK customers.

**Key Responsibilities**:

- Understand and create internal billing documents (daily/weekly/monthly) required to produce customer facing invoices
- validating incoming invoices against actuals/PO’s or other orders
- Perform root cause analysis on any issues or discrepancies identified, escalating where required and monitoring through to completion
- Gain a thorough understanding of all the various products and services available to CBS customers
- Maintain customer database/mailing lists
- Various other administrative tasks as required to service our customers

Should have a passion for Logistics and be task driven to complete Sales and Billing tasks with both speed and accuracy.

You would bring your positive personality and enthusiasm to working as part of the larger team whilst equally being confident to work independently, embrace challenges and take ownership of tasks through to conclusion.

You understand the importance of process but equally thrive on using your initiative to analyse and look for solutions to solve a problem. Multitasking comes naturally and as such, you are comfortable working with different people across multiple communication channels and prioritising your work.

You are conscientious, reliable and able to adapt positively to the constantly changing needs of the business and our customers. And would be comfortable and capable of representing DHL Cross-Border Solutions UK in a professional manner at all times.

**You’ll need to have**:

- Commercial awareness and good level of numeracy
- High attention to detail
- Comprehensive Microsoft Office knowledge is essential, especially Excel
- Be calm under pressure to meet deadlines whilst ensuring accuracy
- Confident to work within a fast-paced environment
- Trustworthy and discreet
- Proven experience within sales or billing environment
- Awareness of documentation handling/security requirements
- A flexibility nature towards daily tasks and juggling workload
- A degree or a minimum of 2 years relevant administrative experience

**Even better to have**:

- At least 1 years relevant industry experience
- Additional European language(s), especially German, is an advantage, but not essential

**In return we offer**
- The opportunity to join one of the premier logistics companies in the world
- Competitive salary
- Company pension scheme with good contribution rates
- Modern Office in Staines with easy access to shops and amenities
- Tea, coffee and biscuits to keep the team going
- This role offers the opportunity to join a small, but expanding, team of support professionals in one of DHL’s fastest growing business units._ _The role not only gives opportunity to showcase your current skills but also to develop with us and extend them within our business and beyond._
- This role could also be offered as a Junior position for somebody with less experience._

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