Global Benefits Coordinator

6 months ago

London, United Kingdom Mercer Full time

**Global Benefits Coordinator - Mercer - London (Hybrid working)**

Fantastic opportunity for a client focused individual with previous administrative experience within the Employee Benefits or Financial Services sector, to join a high-performing and expanding team.

**The company: Mercer**
- Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.
- Global Benefits Management (GBM) allows multinational organisations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.

**What can you expect?**

The purpose of the role is to provide operational support in respect of the management of a GBM solution, the associated insured employee benefits and any ad hoc tasks to internal and external parties.

This position would suit an individual who has shown exceptionally strong organisational and co-ordination skills, has a good grasp of insured employee benefits, is comfortable working within a client-facing role and would thrive in a position where the culture is very collaborative.

You will:

- Be joining a truly global organisation that can offer excellent career development opportunities
- Have the chance to be involved with a broad range of projects, relating to employee benefits, supporting clients with specific requirements or issues they are experiencing
- Be given the opportunity to work with global organisations and make a real difference in how they manage and deliver benefits globally
- Be part of a great team of people, with flexible working and a competitive salary

**What you will be rewarded with**:

- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

**We will rely on you to**:

- Support the implementation and ongoing management of GBM appointments and maintain client satisfaction, ensuring key activities are completed and internal / external parties are aligned
- Ensure GBM Rules of the Road (governance document) are adhered to by local brokers
- Provide renewal directions / compile project timelines for local brokers and clients
- Outline data / reporting expectations to local brokers and clients
- Maintain internal policy tracking and inventory platforms and support with the management of benefit platforms, where required
- Peer review tasks completed by Centre of Excellence and send deliverables to clients
- Support with sales opportunities and demonstration of our policy tracking and inventory platforms

**What you need to have**
- Previous experience in the Employee Benefits or Financial Services sectors, working with multinationals
- Proficient with MS Word, PowerPoint and Excel
- Experience in process building, best practices and/or efficiency projects
- Strong oral, written communication and presentation skills
- Good analytical skills and strong attention to detail
- Ability to work within a global team environment
- Strong self-starter, fast learner, quality conscious and committed to deadlines
- Strong teamwork skills combined with the ability to work independently with mínimal supervision.

**What makes you stand out**:

- Knowledge/experience in global and/or regional insured employee benefits or other employee benefits Account Management
- Experience managing benefit renewals in conjunction with Flexible Benefits platform providers
- Language skills are a plus and highly desired, but not essential

hybrid

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