Administrative Support

2 months ago

Harwell, United Kingdom MRC Harwell Full time

The Administrative Support (Internal name: Export Coordinator) role will support Harwell’s standing as a national/international centre for mouse resources. Our clients include an extensive network of UK collaborators and overseas clients. The primary function of this role will be to coordinate the exportation of unique mouse models and other biological materials to the scientific community around the world.

The post-holder will report directly to the Client Interface Manager and will work closely with the other members of the Client Interface team and Harwell staff to maximise operational efficiency.

Experience within an outward-facing environment, customer service or administration role would be ideal. This role will suit a person who has an aptitude to learn and the passion to grow, as full training and support will be provided. The post-holder will need to be a team player, customer focused, possess excellent communication skills, and have a keen eye for detail.

**Main Duties/Key Responsibilities**:
Working within a team environment at Medical Research Council Harwell (MRC), the post-holder’s principal responsibility will be to support the processes involved in shipping mouse resources to/from MRC Harwell.

Examples of the type of activity this may involve are:

- Working with other members of staff dedicated to dissemination of resources and assisting them as and when necessary
- Assisting with the maintenance of the frozen archive
- Liaising with investigators within the MRC and other universities/institutes to coordinate the dissemination of mouse resources
- Locating and packing frozen samples before shipment
- Coordinating the shipment of live mice
- Verifying the details of shipments being sent out i.e. stock ids, mouse numbers, frozen sample ids
- Maintaining full and accurate details of mouse shipments on the laboratory information management system (Anonymus)
- Working closely with other members of staff dedicated to the dissemination of resources to ensure that all Material Transfer Agreements and other documents are in place, before mouse strains are exchanged
- Building relationships and liaising with courier companies to ensure the safe delivery of shipments
- Helping to prepare reports on the dissemination of MRC Harwell’s resources
- Ensuring that the quality and accuracy of our delivery services are maintained
- Ordering supplies for stock exports e.g. IATA labels & thermal control units
- Preparing export documentation prior to shipment and providing clients with accurate information on the mouse lines being exported

**Working Relationships**:
The post-holder will report directly to the Client Interface Manager and will be expected to develop and maintain good working relationships with other members of the Client Interface team, as well as scientific staff at all levels, to optimise information flow and support a culture for the transfer of knowledge.

The post-holder will also need to independently develop professional working relationships with external mouse facility managers.

**Other Information**:
The post-holder is expected to play an active role in improving the productivity of the Client Interface team, whose central activity is coordinating the exchange of resources between MRC Harwell and the wider scientific community.

This post is suited to a person who is a committed team player and who is flexible and happy to embrace work at all levels. They should also be prepared to interact with a wide variety of people to bring projects to a successful conclusion within the required timeframe.

The post-holder may be expected to train in some laboratory techniques and animal handling. Full training and support will be given.

**Equality & Diversity**:
The MRC values the diverse skills and experience of its employees and is committed to achieving equality of treatment for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes and abilities. The MRC is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence in scientific research through good equality and diversity leadership and management.

**Corporate/Local Responsibilities & Requirements**:
The post-holder must at all times carry out their responsibilities with due regard to the MRC’s:

- Code of Conduct
- Equality and Diversity policy
- Health and Safety policy
- Data Protection and Security policy

Job descriptions should be reviewed on a regular basis and at the annual appraisal. Any changes should be made and agreed between the post-holder and their manager.

The above lists are not exhaustive and the post-holder is required to undertake such duties as may reasonably be requested within the scope of the post. All employees are required to act professionally, cooperatively and flexibly in line with the requirements of the post and the MRC.
- Person Specif

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