Customer Assistant

1 month ago

Galashiels, United Kingdom Marks & Spencer Full time

**Customer Assistant - Foods - 15 Hours**

**Fixed Term**

**Proposed/Example Work Pattern -**

Sunday 12.15 - 20.15
Saturday 12.15 - 20.15

**All new starters will be expected to attend a Two-Day Induction. Please be aware, this may not be held in your base store.**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

GALASHIELS, SCOTTISH BORDERS, SCOTLAND;
Galashiels SF

  • Customer Assistant

    1 month ago

    Galashiels, United Kingdom Tweed Road Stores Full time

    Responsibilities: - Provide excellent customer service and assist customers with their inquiries and purchases - Maintain a clean and organized store environment - Process sales transactions accurately and efficiently - Assist in inventory management, including restocking shelves and monitoring product levels - Stay up-to-date with product knowledge to...

  • Customer Assistant

    1 month ago

    Galashiels, United Kingdom M&S Full time

    **Summary** Customer Assistant - In Store Bakery - 15 Hours - Galashiels **All the details** **Customer Assistant - In Store Bakery - 15 Hours - Galashiels** Example Work Pattern - Weeks 1 - Friday & Saturday 0600-1400 Week 2 - Sunday & Friday 0600-1400 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues...

  • Customer Assistant

    1 month ago

    Galashiels, United Kingdom M&S Full time

    **Summary** Customer Assistant - 12 Hours - Galashiels **All the details** **Customer Assistant - 12 Hours - Galashiels** **Example Work Pattern -** 2 Contracts available Contract 1 - Sunday/Monday/Thursday 1800-2200 Contract 2 - Monday/Wednesday/Saturday 1800-2200 **All new starters will be expected to attend an Induction. Please be aware, this may...

  • Customer Assistant

    1 month ago

    Galashiels, United Kingdom M&S Full time

    **Summary** Customer Assistant - 16 Hours - Galashiels Work Pattern Week 1 Mon 1100-1500, Tues 1100-1500, Wed 1200-1600, Sat 1200-1600 Week 2 Sun 1200-1600, Tues 1200-1600, Thurs 1100-1500, Fri 1100-1500 All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. **All the details** **Customer...

  • Customer Assistant

    4 weeks ago

    Galashiels, United Kingdom M&S Full time

    **Summary** Customer Assistant - 12 Hours - Galashiels - Unsocial Hours fall between 22:00 and 06:00. Working between these hours also incurs an additional payment. Example Work Pattern - Week 1: Sun 5am - 9am Thurs 5am - 9am Sat 5am - 9am Week 2: Sun 5am - 9am Fri 5am - 9am Sat 5am - 9am **All the details** **Customer Assistant - 12 Hours -...

  • Customer Assistant

    4 weeks ago

    Galashiels, Scottish Borders, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - 12 Hours - GalashielsThis job role involves working unsocial hours* and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.*Unsocial Hours fall between 22:00 and 06:00. Working between these...

  • Customer Assistant

    1 month ago

    Galashiels, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Foods - 20 Hours** **Fixed Term** **Proposed/Example Work Pattern -** **Week 1** Monday/Wednesday/Thursday/Friday/Saturday 05.00 - 09.00 **Week 2** Sunday/Tuesday/Wednesday/Thursday/Friday 05.00 - 09.00 All new starters will be expected to attend a Two-Day Induction. Please be aware, this may not be held in your base store. **Age...

  • Customer Service Assistant

    4 weeks ago

    Galashiels, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistants - 16 hrs** SPAR Galashiels **About** us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s...

  • Customer Assistant

    1 month ago

    Galashiels, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Foods - 16 Hours** **Fixed Term** **Vacancy 1** Proposed/Example Work Pattern - Week 1 Monday 11.00 = 15.00 Tuesday 08.00 - 12.00 Thursday 08.00 - 12.00 Saturday 11.00 - 15.00 Week2 Sunday 11.00 - 15.00 Monday1 11.00 - 15.00 Tuesday 08.00 - 12.00 Wednesday 08.00 - 12.00 **Vacancy 2** Proposed/Example Work Pattern -...

  • Customer Service Assistant

    3 weeks ago

    Galashiels, United Kingdom Adam Purves Galashiels Full time

    Adam Purves Galashiels has been trading in the Scottish Borders since 1879 & are pleased to announce that an opportunity has arisen for 2 customer service assistants, The role will include Authorising customers fuel transactions, retail sales, light cleaning duties as required & stock replenishment. The weekly hours will be over 5 days Including evenings &...

  • Customer Assistant- Foods

    1 month ago

    Galashiels, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Foods - 22.5 Hours** **Fixed Term** **Proposed/Example Work Pattern -** Sunday 12.15 - 20.15 Friday 13.15 - 21.15 Saturday 12.15 - 20.15 **All new starters will be expected to attend a Two-Day Induction. Please be aware, this may not be held in your base store.** **Purpose** - To deliver a great shopping experience for their...

  • Customer Assistant

    4 weeks ago

    Galashiels, United Kingdom M&S Full time

    **Summary** Proposed Work Pattern - Sun 1500-1900 Tues 1600-2000 Wed 0800-1200 Thurs 1600-2000 Mon 1600-2000 Tues 1600-2000 Thurs 0800-1200 Sat 1200-1600 All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store. **All the details** Proposed Work Pattern - Sun 1500-1900 Tues...

  • Customer Service Assistant

    3 weeks ago

    Galashiels, Scottish Borders, United Kingdom Adam Purves Galashiels Full time

    Adam Purves Galashiels has been trading in the Scottish Borders since 1879 & are pleased to announce that an opportunity has arisen for 2 customer service assistants, The role will include Authorising customers fuel transactions, retail sales, light cleaning duties as required & stock replenishment.The weekly hours will be over 5 days Including evenings &...

  • Customer Assistant

    3 weeks ago

    Galashiels, Scottish Borders, United Kingdom M&S Full time

    SummaryProposed Work Pattern SunTues Wed Thurs Mon Tues Thurs Sat All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store.All the detailsProposed Work Pattern SunTues Wed Thurs Mon Tues Thurs Sat All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held...

  • Customer Assistant

    4 weeks ago

    Galashiels, United Kingdom M&S Full time

    **Summary** Proposed Work Pattern - Tues 1600-2000 Wed 1600-2000 Thurs 1600-2000 Sat 1600-2000 Sun 1600-2000 Tues 1600-2000 Wed 1600-2000 Thurs 1600-2000 All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store. All new In Store Bakery employees will be expected to attend a 7-day...

  • Customer Assistant

    3 weeks ago

    Galashiels, Scottish Borders, United Kingdom M&S Full time

    SummaryProposed Work Pattern TuesWed Thurs Sat Sun Tues Wed Thurs All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store.All new In Store Bakery employees will be expected to attend a 7-day training program within one of our Regional Bakery Hubs. This may not be your base store, but the closest...

  • Customer Advisor

    1 month ago

    Galashiels, United Kingdom B&Q Full time

    **About the role** **Part time - 12 hours per week** **12 week fixed term contract** **Shifts available Saturday - Sunday, 7.00am - 8pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join...

  • Customer Advisor

    2 weeks ago

    Galashiels, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **Fixed Term Contract** **Shifts available Monday - Sunday, 8.00am - 8.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Galashiels** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    3 weeks ago

    Galashiels, United Kingdom Boots Full time

    Summary Job Reference: 232983BR - Job Reference: 2 3 2 9 8 3 B R Galashiels, Gala Water Retail Park Permanent 22.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your...

  • Customer Advisor

    3 weeks ago

    Galashiels, United Kingdom Boots Full time

    Summary Job Reference: - 224207BR Galashiels, Gala Water Retail Park Permanent 22.5 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different....