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Customer Assistant
2 weeks ago
Summary
Proposed Work Pattern
- Tues
Thurs
Sat
Sun
Tues
Wed
Thurs
All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store.
All new In Store Bakery employees will be expected to attend a 7-day training program within one of our Regional Bakery Hubs.
All the details
Proposed Work Pattern
- Tues
Thurs
Sat
Sun
Tues
Wed
Thurs
All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store.
All new In Store Bakery employees will be expected to attend a 7-day training program within one of our Regional Bakery Hubs.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
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