Customer Assistant

4 weeks ago


Galashiels, United Kingdom M&S Full time

**Summary**

Customer Assistant - 16 Hours - Galashiels

Work Pattern

Week 1 Mon 1100-1500, Tues 1100-1500, Wed 1200-1600, Sat 1200-1600

Week 2 Sun 1200-1600, Tues 1200-1600, Thurs 1100-1500, Fri 1100-1500

All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store.

**All the details**

**Customer Assistant - Foods - 16 Hours - Galashiels SF**

**Work Pattern**

Week 1 Mon 1100-1500, Tues 1100-1500, Wed 1200-1600, Sat 1200-1600

Week 2 Sun 1200-1600, Tues 1200-1600, Thurs 1100-1500, Fri 1100-1500

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

**Key Accountabilities**

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

Well give you the training to utilise all digital tools and communication channels to deliver for the customer every time

**Key Capabilities**

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

**Everyones Welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.


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