Business Management Lead

4 weeks ago

Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 270245**Salary**:

- £52,598 - £59,294**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - Enterprise Platform Services**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Edinburgh, Leeds, Newcastle-upon-Tyne, Telford, WorthingAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Are you an experienced Business Manager looking for a new challenge?

Come and join one of the largest and most dynamic IT infrastructures in Europe, and now also one of the most digitally advanced tax authorities in the world.

In this role you will take the lead in the Finance, Capacity & Demand arm of the Business Management Unit within the Chief Digital Information Officer (CDIO) Enterprise Platform Services (EPS) Digital Platforms (DP) Team.

The Business Management Unit provides support to staff across various geographical locations in all areas of Digital Platforms - Build, Live Service, Government Gateway, Customer Insight Platform, Multi-channel Digital Tax Platform and Application Testing Service.

**Job description**:
As a Business Management Lead you will work closely with the Senior Leadership Team, Finance Business Partner and Supplier Management teams within Digital Platforms to ensure that we stay within our allocated funding envelope. Your main responsibility will be the management of Digital Platform finances including T4 accounts covering current month, year to date and full year Budget, Actuals and Forecast for all cost centres.

In collaboration with the Supplier Management Team you will be responsible for:

- The end-to-end management of multiple supplier invoices - analysis, and reconciliation to assure accurate monthly re-charge of supplier costs.
- Managing the re-charge process for any SoW which are not specific to a set Project/Programme.
- Managing the burndown of individual contracts against the total contract value, identifying areas where spend is outside of the forecast to aid planning of contract re-procurement and any transition.
- Managing the set up and monitoring of Purchase Orders for supplier Statements of Work (SoW).

In addition you will line manage the teams who are responsible for:

- Managing the CDIO Central Entry Process (CEP) also known as the Front Door, tracking Change and Project demand through the CEP approval process for Digital Platforms.
- Managing Digital Platforms Capacity and Demand ensuring correct staffing levels to meet requirements for all project and programme deliveries.
- Managing Clarity Resource and Allocation Management and monitoring timesheet compliance to support CDIO KPI and ensuring accurate Project allocations for all HMRC staff.
- Managing HMRC re-charge data ensuring accurate Project allocation re-charge information is assigned to HMRC Digital Platforms staff in Clarity.
- Managing the E2E Small Change (Live/Robotics/gForms etc) on behalf of Digital Platforms.
- Managing the Application Testing Service Front Desk working with the supplier and Programmes & Projects in line with Service Level Agreements.

This is a complex and fast-paced environment working to strict timelines, managing multiple stakeholders and third-party suppliers on a daily basis.

**Person specification**:
This role requires a highly motivated individual who has the skills to deliver under pressure, meeting challenging deadlines and adapt to changing priorities. We are looking for a credible, influential team-player, with a passion for building and maintaining productive working relationships.

**Essential Criteria**:

- Developing and maintaining effective working relationships with people both internally and externally at all levels.
- Making effective decisions using evidence and knowledge to support successful outcomes taking into consideration alternative options, implications, and risks**.**:

- Excellent planning and organisational skills, with the ability to prioritise to meet deadlines and cope with fluctuations in workload.
- Leading teams in the delivery of a high quality, efficient and cost-effective service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Making Effective Decisions

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contri

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