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Business Innovation and Customer Experience Lead

4 months ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

We're looking for a Business Innovation & Customer Experience (BICX) Lead to join us and help us implement a customer first approach across the NHS BSA. You will lead your team into developing and implementing CX programs to improve performance across the customer journeys, using data to find opportunities. Reporting into the Head of Business Innovation and Customer Experience, you'll work in an agile and collaborative way, you'll bring people together, always with customers at the heart of what we do. You will get the opportunity to make a genuine impact and transform the way we deliver services to the NHS, the wider healthcare community, and their patients.

**What do we offer?**
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts