Bookshop Team Assistant

1 month ago


Norwich, United Kingdom Amnesty International UK Full time

**Contract Details**

3 months fixed term

**Salary**

£18,101.60 (£22,627 full-time equivalent)

**Weekly Hours**

28 hours (4 days a week varying rota)

**Location**

82 St Benedicts St, Norwich NR2 4AB

**Application Deadline**

Monday, July 24, 2023

**Interview Date**

02 August 2023

**Job Summary**

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied.

If that sounds like the impact you would like to have in your professional career, and you believe you have the skills, knowledge and experience to be successful in this role, you could be our new Bookshop Team Assistant.

**About the role**

The Bookshop Team Assistant will help support the operations of the shop, working closely with the Regional Manager to ensure that it is consistently inviting to customers, well-stocked, well-staffed and safe.

A major part of this role is the support and organization of the volunteer team, arranging rotas and shop cover to maintain full trading hours. Whilst part of this role is to be the first point of contact for the volunteer team, this role is supported by the regional manager and the retail support co-ordinator.

On a day-to-day basis the role involves serving customers and answering queries from both customers and volunteers, as well as ensuring the steady flow of stock both to and from the shopfloor, managing donation requests and overseeing the subsequent processing and pricing of donated stock.

This role also includes the reconciliation of finances from shop floor sales.

**The role may be for you if**:

- You have experience of successfully working in a fast-paced customer service or retail environment as part of team.
- You are highly organised and can develop and maintain procedures and processes in a work setting. And of course, you have a good understanding and enjoyment of books.
- Your strong communication, time management, commercial, and customer service skills, plus your natural resilience and drive, will allow you to thrive in this exciting role.

**Our Commitment to you**

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.


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