Customer Support Administrator

6 days ago

Motherwell, United Kingdom KwikFit Full time

**About us**
Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. You could say we’ve learnt to expect the unexpected

That’s what it’s all about for us - being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. It’s what makes our centres a valued part of their local communities.

And we’re just as dedicated to our staff. With Kwik Fit you’ll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there.

Sounds good, doesn’t it? That’s why we say, ‘you can’t get better’.

**The role**
To create and control the flow of data and invoices within Kwik Fit Fleet systems.

Primarily concerning the FAS and 1Link invoice process, from populating the management and control systems with data to generating and creating invoices and management information.

Error control and resolution within Kwik Fit Fleet Systems.

Control of invoicing parameters including; Month End procedures, rate change, credits and manual invoicing, transactional data exports.

Vehicle imports and management.

Liaising with customers to resolve queries and update data/invoices as requested.

**Key accountabilities**
- Manage the invoice and data transaction process.
- To respond to queries and resolve problems with positive solutions.
- Report areas for improvement or concern to line management
- Work as a conscientious team member
- Promote a professional image at all times for Kwik-Fit Fleet Tyre Management

**Skills & experience**
- Intermediate PC skills
- Experience within Tyre or motor industry
- Experience on automated authorisation systems
- Good telephone manner
- Commercial awareness
- Problem-solving and analysis
- Written and verbal communication
- Computer Literate in all windows based systems especially Excel
- Numeracy Skills, accuracy and time management.
- IT and reporting skills.

**Background and knowledge**:

- Fast fit industry/fleet experience benficial.
- Invoice and data processing.
- Tyre Management and automated authorisation systems

**Other**
- 34 days pro rata annual leave including bank holidays
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Wide range of wellbeing support for you and your family

Job Reference: KF14077

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