Record Executive

2 weeks ago

London, United Kingdom Guinness World Records Full time

What's the fastest game bird in Europe? This was the question that inspired the founding of Guinness World Records back in 1955. Starting with a single book published from a room above a gym, GWR has grown to become a global multimedia brand, with offices in London, New York, Beijing, Tokyo and Dubai. Today, we deliver world-class content, not just through books, but via TV shows, social media and live events. Whatever the medium, our ultimate purpose is to make the world a more interesting, fun and positive place.

Also the bird was the red-breasted merganser. In case you were wondering

This role is part of the Records Management Team within the London Consultancy division. The London Consultancy is a revenue generating team supporting B2B clients wanting to put record breaking at the heart of a marketing campaign.

Marketing campaigns are used by companies to highlight a product or service and record breaking is one aspect that can be incorporated into a marketing campaign. The client may be doing the marketing campaign for a variety of reasons eg to celebrate anniversaries, promote corporate social responsibility, launch a product, build employee engagement. We have records available for all of these purposes. The divisions works with clients of all types including marketing agencies, brands, schools, charities and individuals across a wide region encompassing UK, Europe, India, Southern Africa and Australia/New Zealand.

The records management team oversee the creation, maintenance, and recording of records.

This role provides a creative record breaking solution service to fee paying clients based in UK and Europe although you may be asked to do this role in any of our regions.

**What you will do**:

- **Research**: conducting extensive research in various fields of knowledge around records, quickly learning basic information of the topics, summarising all information gathered, and making decisions based on record policies and standards.
- **Creativity**: you will think out of the box and offer creative record idea solutions to clients' requests
- **Project management**: constantly be working on a multitude of projects at any given time, often in a fast paced working environment. Time management and basic skills within project management to effectively manage workload is needed to succeed and progress in this role.
- **Communicate**: you will have a professional approach to communication (written and verbal) as well as having the ability to write easily understandable and well considered record guidelines (with full training).
- **Consultation**: providing record consultations to both commercial team and clients. Your time spent in contact with the client is important as a positive experience whether the record attempt is successful or not.
- **Customer Centric**:working with and servicing customers from a diverse range of industries, cultures. Supporting and guiding clients through the customer journey of attempting record titles with GWR whilst offering consistently excellent customer service.
- **Collaboration**: working alongside colleagues from various departments in Guinness World Records across the publishing and digital/TV divisions.
- **Ambassador**: Represent the brand and it's values.

**Key Tasks**:

- Writing guidelines/research/propose minimums: write grammatically correct and relevant guidelines for new titles based on existing formats and other similar records, consider all the steps thoroughly, before seeking assistance to finalise guidelines.
- Reviewing evidence: review record evidence, identify potential issues, discrepancies and fabrications. Approve the record on the database correctly.
- Internal liaising: working closely with internal project teams to understand changing project dynamics and pressures, and ensuring they're addressed.
- Risk Analysis: identifying potential challenges early in the process, so solutions and work arounds can be created quickly and efficiently.
- Complaints (internal and external customers): first contact for complaints resolution, listen and take notes, acknowledge concerns and provide initial response, escalating any medium or high-risk complaints.
- Support: provide research and knowledge support to different departments in Guinness World Records with record information and fact finding to support the proactive marketing of records for commercial use.

**Key skills**:

- Educated to degree level
- Has 3 years of professional experience
- Fully fluent or native English
- Customer service experience (public facing and/or business to business)
- Experience of working with a major brand or organisation (ideally with references)
- Experience of working in or closely with creative industries
- Strong verbal & written skills
- Proven research skills
- Fast learner
- Meticulous in their work with a high attention for detail
- Problem solving, can identify an existing process to deal with the situation or issue
- Ability to prioritise work using time man

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