Late

4 weeks ago

Cardiff, United Kingdom Royal Mail Group Full time

**Job reference number **298404**

Late - Traffic Office Manager - Cardiff Mail Centre

Salary starting at £33,432, 10% bonus potential, 25days annual leave and pension

Full time

Permanent

Cardiff Mail Centre, Cardiff, CF11 8TA

This is an exciting time to join Royal Mail as we’re in the process of transforming towards a parcel led business. At the heart of this will be our National Distribution operation who move our parcels across a vast network throughout the UK. As a Transport Office Manager, you’ll facilitate the effective running of our transport office at Cardiff Mail Centre.

**What does the role involve?**
Reporting to the Distribution Manager, as a Transport Office Manager you will lead and inspire a front-line team of drivers of large goods vehicles (7.5tn and above). You’ll professionalise distribution, ensuring operational work plans are achieved and that our pipeline optimises the flow of parcels and mail, while maintaining compliance with business policies, national work plan and Standard Operating Procedures.

You will deliver results and a better service to our customers through your team by demonstrating trust in all colleagues. Using your excellent communication, influencing and stakeholder management skills, you’ll build effective relationships with key stakeholders, both internally and externally. You will achieve this working closely alongside our trade union representatives, by working together and delivering a great service every day, we can provide a first-class customer experience.

**What skills and experience are we looking for?**

**Leadership Focus**:Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
**People Focus**: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
**Resilience Focus**: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
**Achievement Focus**:Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
**Improvement Focus**:Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
Customer centric Focus**: Implements a customer-first culture, introduces ways to improve the customer experience, puts the **customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

**Shift patterns**:
12.00 - 22.00 Monday Tuesday
- Friday 14.00 - 22.00. The hours are an hour more do 1 hours overtime per week that may be amended following the Network review in 2024

**Application process**

**Assessment process**
Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

**Benefits**
In return, we offer an excellent salary and benefits package including an opportunity to gain a recognised CPC qualification. This will be aexcellent opportunity for you to develop your managerial skills and you will be supported for future career development. 0

**About Us**

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Interviews expected:August

LI-POST #RMG

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