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Property Support Helpdesk Coordinator

4 months ago

Milton Keynes, United Kingdom Strictly Education Ltd Full time

**Job Title**: Property Support Helpdesk Coordinator

**Salary**: £22,144.94 per annum

**Hours**: 37.5 per week

**Contract**: 6 month fixed term contract

**Location**: Milton Keynes, Office based role

Strictly Education is a leading provider in support services to schools and educational establishments. Joining the team now is an exciting time as the company expands and develops vital operational services to support schools.

**Benefits include**:

- Annual Leave 28 days per annum plus bank holidays (pro rata for part-time),
- Life insurance,
- Employee Assistance Programme/Wellbeing Hub,
- Cycle to work scheme,
- Annual season ticket travel loan

**The role will involve**:

- Build relationships and help deliver an effective property support service to schools.
- Ensure that all reactive and planned maintenance tasks for individual schools are actioned and kept fully updated on the FM database system.
- Develop an understanding and rapport with contractors to enable clear and open communication.
- Ensure that documentation is filed correctly for the client schools.
- To keep Helpdesk Manager abreast of any developments with contractors or clients.
- Deal with daily administration and paperwork.
- Help to build an approved list of contractors and suppliers to ensure that issues can be dealt with to a high standard, meeting and in cases exceeding customer expectation.
- To assist and carry out analysis and data checks as required by Property Support Managers.
- Any other duties in line with the salary and grade of this position, reasonably required and are deemed to be normally acceptable within the skill set of the job holder.
- Ensure the development and progression of equality within the sphere of responsibility of this post and the fair and equal treatment of all colleagues and clients.

**Health and Safety**
- Take responsibility for personal health and safety ensuring that all accidents and near misses are reported and where spotted, hazards are highlighted to the company Health and Safety Officer.

**What we are looking for**:

- The ideal applicant with have experience working in a customer focussed environment and have experience liaising with contractors.
- Ability to use dedicated computer software (with training).
- Ability to demonstrate drive and self-motivation as well as a strong work ethic.
- The applicant will be expected to manage their own given workload, reporting to the Helpdesk Manager, and support the Property Advisors where required.
- Commitment to continuous professional development and excellent customer service.

The role is an office-based role, working from Milton Keynes.

Strictly Education aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months

**Salary**: Up to £22,144.94 per year

**Benefits**:

- Cycle to work scheme
- Free or subsidised travel
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Milton Keynes, MK14 6LF: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Support Helpdesk: 1 year (preferred)

Work Location: Hybrid remote in Milton Keynes, MK14 6LF

Reference ID: Property Support Helpdesk Coordinator Apr 23