Tenant Insight Support Officer

4 months ago

Birmingham, United Kingdom Midland Heart Full time

**The Role**
Our Tenant Insight team is growing Joining our highly professional and dedicated team, you’ll provide administrative support across the team, from supporting the coordination of tenant engagement activities to promoting the work the team do and encouraging tenants to share their view through the My Voice platform.

This is a varied role where no two days are the same, your responsibilities will include:

- Facilitating tenant meetings and minute taking.
- Collating data and producing reports.
- Responding to tenant scrutiny/engagement queries from internal and external stakeholders.
- Managing diaries on behalf of the wider team.

In return, we offer a supportive and collaborative environment where you can gain invaluable exposure to housing and tenant engagement, as well as actively contribute to business-critical activities We have a strong track record of investing in our people too, which means we’ll support you to gain the skills you need to develop your career with us - there will be the opportunity to accompany the Tenant Scrutiny Officers out in the community too.
- Experience of coordinating a range of administrative tasks, such as managing an inbox, responding to queries, letter drafting, diary management etc.
- Experience of working in a customer services or customer facing role.
- The ability to organise your own workload, manage and adapt to changing and often conflicting priorities.
- Practical IT skills, including experience of using Microsoft Packages (Word, Excel, Teams etc).
- Our colleagues deliver services from the location that they are best delivered. This means that you should expect to work from Birmingham, Bath Row alongside the rest of the team 3 days per week with the remaining 2 days worked remotely._

**Who are Midland Heart?** We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._

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