Holidays Operation Team Leader
5 months ago
We look to offer our guests not only a unique place to stay when they come on holiday with us, but an experience that they will remember for a lifetime. For this new role helping us grow our holidays business.
This role is for 15 hour per week.
What it's like to work here:We have an opportunity for a Holidays Operation Team Leader in Mid & South East Cornwall and Lanhydrock. Our visitors come to the area for the unspoilt coast with its imposing headlands, hidden coves, stunning beaches and all that Lanhydrock estate has to offer. Many of our visitors stay a little longer in one of our 34 holiday cottages. There are a variety of buildings offering very different experiences including the Old School House at Bohortha a former Victorian dame school, Penhaligon’s a pretty thatched cottage, West House with its stunning sea views or stay down by the river Fowey at Pont quay.
To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.
What you'll be doing:You will assist the Holidays Manager in the delivery of our growing holidays business. You will ensure consistent delivery of the operation across the area and achieve high levels of visitor satisfaction. You will want all guests to be delighted with their stay, and for them to create memories and stories in our unique holiday places. The role entails carrying out administration tasks to support the team to make sure they have everything they need to maintain high standards.
You’ll send out arrival details, order supplies, purchase inventory, raise purchase orders, liaise with suppliers and contractors. You will co ordinate the efficient handling of data and records. You will support the team to make sure our risk and compliance tasks are 100% compliant making sure everyone is safe. You’ll make sure that our visitors have the best local information and accommodation guides on hand in their cottages to ensure a perfect stay.
You will also work closely with the property team and Holidays colleagues. Your role will be largely desk based at our Holidays office at Lanhydrock and working from home although there will be times that you will be required to travel to the holiday cottages to carry out your work. The permanent position is for 15 hours per week 9am - 5pm over 2 days, one being a Monday and flexibility to work a second day across the week depending on the business need.
- Who we're looking forGreat at customer service
- Helpful and approachable
- Practical understanding of what is needed in an operational role in a holiday operating environment
- A clear communicator, literate & numerate with IT skills (Microsoft Office)
- Organised and able to prioritise your own workload
- Able to multitask and remain calm under pressure
- Confident carrying out some administration duties as required
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (15 hrs pw)
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