Claims Handler

2 weeks ago

Birmingham, United Kingdom Direct Line Group Full time

**What being a Credit Hire Claims Handler involves**

The purpose of the Credit Hire Handler role is to proactively manage credit hire claims, adhering to regulatory timescales and guidelines to achieve the optimum claim settlement and maximise cost control

**Key responsibilities**:
Manage new claim registration by capturing accurate and relevant data for the investigation and/or settlement of claims.

Identifying any potential elements of Fraud

Validate policy cover to verify indemnity status

Maximise cost control through negotiating the optimum claim settlement

Make an accurate liability assessment based on the information provided to manage customer expectations

Maintain accurate claim reserve

Identify and refer litigated cases to our dedicated panel of solicitors

Manage the customer experience, ensuring adherence at all times to the principles of Treating Customers Fairly (including Complaint Handling guidelines)

Pro-actively and professionally communicate with our customers and colleagues to manage expectations and achieve the appropriate outcome

Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework

Develop self in order to maximise personal contribution to your role and to understand how it fits into the wider Claims operating model

**Skills and qualities you’ll need**:
Motor Claims experience is essential

Excellent telephone manner and a passion for customer service

Clear and professional communicator

Ability to work under pressure

High level of accuracy and attention to detail

Ability to work as part of a team

Enthusiasm and trustworthiness

Previous experience in an Insurance/Financial Services environment would be preferable

**Hours**: 37.5 hours per week, Monday to Friday

**Ways of Working**

Reporting to your team leader you'll work on a hybrid basis. You’ll be in our Birmingham office with your team twice per month where you’ll really benefit from additional support and team connections to ensure you are empowered to do right by our customers (our teams love their in-office days and social events). You then have the choice of working from home the rest of the week or you can book a desk in the office if you prefer.

**Benefits**

Base salary **from** £23,000 plus 9% pension (which can be taken in cash)

We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:

- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more

**Being yourself**

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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