Claims Handler

2 weeks ago


Birmingham, United Kingdom National Highways Full time

**Your New Role**

**Location - Birmingham**

National Highways are recruiting for a Claims Handler to join our team. The Claims Handler is responsible for managing a portfolio of cases; working with a range of stakeholders to ensure the collation of robust information cost packs meets the quality standard required and claims are settled in a timely manner.

**What you'll be working on**
- Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.
- Work closely with the legal department and barristers to discover supporting evidence for claims, ensuring all decisions will withstand scrutiny and are compliant with regulations and legislation to protect National Highways.
- Work closely with insurers, service providers, Traffic officer service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information to support case resolution in a timely manner.
- Successfully close cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on the best value outcome.
- Produce recommendations and reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.

**To be successful**
- Detailed understanding of the Highways Act and Road Traffic Act and the implications on National Highways
- Excellent negotiating skills
- Experience of handling cases, including personal injury and insurance claims.
- Detailed understanding of case management.
- Detailed understanding of case law.
- Ability to work under pressure and prioritise
- Excellent client management skills

**Want to know more?


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