Temporary Customer Care Administrator

1 month ago

Warrington, United Kingdom Bellway Full time

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Manchester Division located in Warrington is looking to recruit a Customer Care Administrator to join the Division’s Customer Care team.

**The Role**

This role reports of the Division’s Head of Customer Care.

**This is a Temporary 12 month contract.**

Principal accountabilities of the role include:

- Update NHBC scores weekly
- Send out live survey monitor weekly.
- Help pick up the phones for the customer care team and reception.
- Complete letter drops when necessary.
- Scan and upload documents when necessary
- Complete meeting minutes in weekly customer care meeting and send to team.
- To print out the build programmes weekly for Construction Director, Contracts Managers and send out to sites.
- To aid the Construction Secretary weekly completing general administrative tasks
- Help cover reception when needed.
- Confirm maintenance diary weekly.
- Close and file all maintenance job sheets weekly, ring customers to confirm completion of job.
- Sign off invoices when appropriate.
- Upload site paperwork to the system
- Send the Post Legal report weekly.
- Maintain Orders with Buying spreadsheet.
- Chase orders, eg doors
- able to communicate well at all levels, internally with the team and externally with customers and site managers.
- organised and able to manage their own workload.
- able to multitask

Able to stick to strict deadlines as well as completing any ad hoc tasks

**Experience, Qualifications and Skills**

**Experience**
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.

**Qualifications and Training**
- GCSE Maths and English - Grade 4+ (or equivalent)

**Skills and Aptitude**
- Effective listening skills
- Ability to liaise with internal and external personnel
- Good administration skills
- Able to work to deadlines in a fast paced environment
- Ability to work on own initiative
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
- Committed to diversity and inclusion

**The Role and Working Conditions**
- Willing to be flexible in respect to day to day duties and hours worked
- Ability to travel to all development sites, including the divisional office
- ** This is a Temporary 12 month fixed term contract.**

**In return we can offer you**:

- Competitive salary
- Competitive annual bonus
- Contributory pension scheme
- 25 days holiday, plus bank holidays
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance

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