Junior Fraud Investigator

3 months ago

London, United Kingdom marshmallow Full time

**About Marshmallow**:
We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

**How we work**:
We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

**The Fraud Team**:
We defend Marshmallow against fraudulent activity and help protect the company's loss ratio. Fraudulent policies and claims can result in us losing a lot of money, which can drive up the prices for all of our other customers. We’re here to stop that, making sure Marshmallow remains affordable and accessible for everyone.

You will own your investigations from start to end, so will be responsible for carrying out the initial review and then communicating with the customer until you can conclude your investigation.

**What you’ll be doing**:

- Investigating referred policies to decide whether there are fraud concerns and taking the appropriate action on the policy
- Communicating with customers to request additional information, evidence or to share the outcome of investigations
- Looking out for any commonalities between policies that could be a fraud trend and sharing these with the team
- Sharing ideas for adapting and improving processes, both existing and new
- Attending industry events to hear about MOs that are being seen across the wider industry

**Who you are**:

- You’re naturally inquisitive and are constantly looking out for links to investigate further
- You have an investigative mindset
- You’re not afraid to take ownership and speak up in groups to share your ideas
- You are confident in making quick decisions and like solving problems
- You are organised, with good attention to detail

**What we're looking for from you**:

- 6 months experience working in a risk-related role
- Experience working as part of a team in a fast-paced environment

**Perks of the job**:

- ** Flexible working** - Spend two days a week with your team in our collaborative London office
- ** Competitive bonus scheme** - designed to reward and recognise high performance
- **Flexible benefits budget -** £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things _you w_ant. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes
- **Sabbatical Leave -** Get a 4-week fully paid sabbatical after being with us for 4 years
- **Work From Anywhere -** 4 weeks work form anywhere to use, with no need to come to the office
- **Mental wellbeing support -** Access therapy and mental health sessions through
- Oliva
- **Learning and development -** Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us - to further your skillset
- **Privat

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