Administrator
3 weeks ago
**What can we offer you? **Full training is provided including new starter induction and further training thereafter. As an industry leader, we offer a competitive salary and excellent benefits package including; company pension scheme, life insurance, medicalinsurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.
**The Role**:
- Consistently provide a quality customer experience to clients/members.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problems and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
- Monitor own workflow to ensure service levels are achieved.
- Accurately perform manual calculations.
- Assist the wider team in more complex / project work when required.
- Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
- Develop knowledge of clients’ pension schemes.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader.
**The Requirements**:
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focussed.
- Computer literate.
- Experience in either DB or DC pensions administration would be an advantage.
**Equal Opportunity Employer
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