Service Leader

4 days ago

Middlesbrough, United Kingdom Pendragon Full time

**Service Leader**

**Evans Halshaw**

**Nissan, **Middlesbrough**

**OTE up to £55,328, company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**

Can you bring a passion for incredible customer service to a new career as Service Leader/ Manager at Nissan, Middlesbrough?

As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Leader/ Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.

**What does the role of Service Leader involve?**
- Ensure all warranty and repair work adheres to company standards
- Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials
- Review pricing policies and ensure appropriate legislation is adhered to
- Lead your Service Team, motivating and coaching to over-achieve targets and KPIs
- Maintain a safe working environment, adhering to health and safety processes
- Enhance customer service levels to achieve a fantastic CSI score for your department

**What qualities do I need to succeed in the Service Leader role?**
- A background in running a successful workshop or parts department
- Experience of working in a fast-paced, target driven environment
- Impressive leadership skills, able to motivate a team to work together and exceed targets
- Strong business acumen, alongside great knowledge of consumer and vehicle legislation
- A passion for providing exceptional levels of customer service, and putting smiles on faces

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