Pet Claims Handler

The role includes processing pet insurance claims primarily for veterinary treatment fees.

Checking invoices and medical records and making decisions in line with the policy terms & conditions.

**What will you be doing?**
- Processing new and continuing claims and dealing with all correspondence
- Answering all calls promptly in a polite and happy way
- Helping customers, resolving queries where possible or escalating to the manager
- Handling customer complaints and resolving where possible prior to escalation
- Learning and understanding the Pinnacle Pet Insurance products
- Promoting a positive image of Pinnacle Pet Group and client companies
- Maintaining excellent service standards
- Data entry
- Spotting possible risks or mistakes and sharing them with your Line Manager

**You should have**:

- Previous decision making experience
- Previous customer service experience
- Sound experience of working towards targets and service standards
- Ability to work to deadlines
- Ability to prioritise own workload
- A flexible and positive attitude
- Excellent telephone manner
- The ability to communicate effectively
- Proven letter writing skills
- Excellent attention to detail

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: One location

Reference ID: Pet Claims Handler