Complaints Handler

Job Title: Complaint Handler
- Full Time

**Salary**: £23,000-24,000

Location: Hertfordshire, UK

**Are you an organised and empathetic individual looking for their next challenge?Do you care about people and their pets?**
- Key Responsibilities:_
- Assessing and resolving customer complaints informally, where possible, and by written communication in a fair, professional, and efficient manner, in line with current regulations.
- Engaging with customers to identify and respond to their needs, resolving queries by liaising with relevant parties, both internal and external.
- Inputting data and completing all related paperwork accurately.
- Assisting with general department administration, ensuring regulatory requirements are met at all times.
- Proactively monitoring and maintaining workloads to help ensure no company, client, or regulatory standards are breached.
- Responding to changing priorities and ensuring tasks are completed quickly and efficiently.
- Demonstrating a flexible and positive approach to changing workplace requirements.
- Following company regulations on Health and Safety and assisting in maintaining a safe and tidy working environment.
- Being a positive and professional brand representative
- Key Skills:_
- Proficient operational approach.
- The ability to develop positive relationships with customers.
- Ability to investigate/understand cross-departmental processes/actions.
- Ability to question ‘why’
- Previous customer service experience.
- Sound experience working towards performance targets.
- Excellent telephone manner.
- Previous letter-writing experience.
- The ability to communicate effectively.
- An Intermediate level of Excel and Word.

Desirable:

- Previous experience within a complaint handling role.
- Finance or Insurance industry experience.

Our client is a market leader and an equal opportunities employer, committed to eliminating discrimination in the workplace and promoting equal opportunities for all staff. They pride themselves on being a great place to work, reflecting the broad diversityof the customers they serve, and embracing an inclusive working environment. They have ambitious growth plans through UK and European partnerships, and a clear vision for the development of their customer and partner proposition.

If you want to work as part of a team, building and delivering something exceptional which will make a difference to pet owners and their pets, andwant to have fun in the process, they would love to hear from you.