Front of House Officer

3 weeks ago

London, United Kingdom CIS Security Ltd Full time

The Security Officer is responsible for the security, safety and welfare of occupiers, visitors and assets for one of our beautiful corporate destinations in the City of London, closest stations are Moorgate, Bank, Liverpool Street, St Pauls and Cannon Street,

The Security Officer will protect these by maintaining a vigilant, pro-active security presence to minimise security risks to people and property. The Security Officer will need to be able to spend reasonable periods of the time during a 12-hour shift both on patrol and standing on post.

**Information**:

- Position**:Corporate Security Officer - Front of House**:

- Location**:Central London **(EC2Y 5AU)**:

- Pay Rate**:£12.76 per hour**:

- Hours**: Average 60 hours per week**:

- Shifts**:Monday to Friday 12 hour day shifts excluding Bank Holidays**

**Job Requirements**:

- SIA Licence Required
- Corporate Security experience ideal
- Excellent written and verbal communication skills
- Customer focused, with a strong knowledge of customer service skills
- Demonstrate a strong aptitude for multi-tasking
- Strong communication skills
- Self-motivated and able to work on own initiative
- Team player, who will support colleagues and provide ideas to improve service delivery
- Ability to think and act quickly in emergency incidents or under pressure
- Excellent PC / IT skills
- CCTV licence & First Aid qualification will be a bonus

The role holder will develop operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. You will bring innovation and ensure a high-performance culture within your remit. This is an active and visible role requiring strong communication competence in addition to procedural knowledge and adherence. Client, occupier & service provider interaction is significant and excellent relationship management skills are required.

**Key Responsibilities**:

- Deliver and encourage outstanding customer service delivery
- The Security Officer will need to be able to spend reasonable periods of time during a 12-hour shift both on patrol and standing on post
- They will be expected to cover the CCTV Controller for any absence.
- Ensure full understanding of the emergency procedures
- Ensure a full understanding of the assignment instructions
- Ensure their post is correctly manned at the specific times. This includes being on post at latest, the start time of your shift
- Ensure SIA licence is always on your person and on display
- Report any issues or incidents to the Controller, Duty Security Manager or Security Manager
- Respond to all incidents in line with policies and procedures
- To carry out the various site patrols as per the patrol schedule
- To carry out any additional patrols as instructed by management
- Report any discrepancies/incidents whilst on patrol to the security control room
- Carry out FOH duties and cover the FOH Officer for any absence
- Control access and egress at Front of House or Back of House
- Manage a polite and effective meet and greet service to all staff and visitors, whilst strictly observing access control procedures
- Ensure those who should not be granted access to the building are professionally and politely prevented from gaining access or escorted from the building
- Carry out ID checks in line with instructions issued
- Provide tenants and visitors to the building with helpful advice, guidance and information. And if not able to do so, direct to the correct personnel who can assist
- Respond as per the policies and procedures in all emergency incidents and evacuations
- Respond to these in a calm and professional manner. Actively provide information to any emergency services when required to do so
- Deal with conflict in an appropriate and confident manner, if required
- Cover for the Security Controller for any absence and partake in relevant CCTV Controller training as part of your Security Officer role
- Be vigilant to the Health & Safety risks at the building
- Ensure you are immaculately presented, in accordance with company regulations and client expectations
- Remain professional at all times
- Report security or safety issues to the security control room or management
- Carry out a thorough handover when changing duties or at the start or end of each shift
- Undertake all training courses/modules as requested

**Benefits**:

- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailed Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry. _

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