Customer Service Advisor

3 days ago


Avonmouth, United Kingdom Red Recruitment Full time

Are you passionate about customer care? We're seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who love food and believe in delivering a great customer journey

**Package and Benefits of a Customer Service Advisor**:

- ** Salary**: £10.66 per hour
- ** Hours**: Monday - Friday, 8.15am - 5.00pm or 8.30am - 5.15pm
- ** Contract**: Temporary to Permanent, 38.75 hours
Part-time positions available (minimum 3 days per week)
- ** Location**: Avonmouth
- ** Start date**: 16th January or 6th February
- Amazing progression scheme
- Fantastic attendance allowance which can mean up to 4 additional days annual leave or a cash bonus
- Performance-related bonuses
- Huge discounts on a full range of products

**Key Responsibilities of a Customer Service Advisor**:

- Receiving inbound phone calls from new and existing customers to help with their queries
- Providing excellent product knowledge and advising customers with the most suitable deals to suit their requirements
- Managing customers' expectations
- Having great conversations and generate fit for purpose solutions for customers
- Making outbound calls to update customers on their deliveries and orders
- Organising deliveries for customers, ensuring accuracy at all times
- Dealing with complaints in a professional manner
- Booking in delivery slots

**Skills and Experience of a Customer Service Advisor**
- Previous experience in a customer facing role, i.e., retail or hospitality
- Previous call centre experience is desirable but not essential
- Excellent communication skills and a confident telephone manner
- Ability to build and maintain customer relationships
- Passionate about delivering the best customer experience

Red Recruitment (Business)



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