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Service Department Advisor

2 months ago

Avonmouth, United Kingdom Nisbets Plc Full time

**About The Role**:
Nisbets celebrates its 40th anniversary this year and we have come a long way from humble beginnings in 1983 to the international company we are today. We constantly look for ways to expand our reach and deepen our impact further into existing markets, so the entrepreneurial spirit is alive and well still.

Nisbets has an exciting opportunity for someone to join our Service Department as a Service Assistant. In this position, you will be part of a team providing high quality after-sales service for the thousands of machines that we sell. We carry out installations, repair machines both on-site and back in our workshop, manage all customer machine returns and liaise closely with 3rd party Service Providers working on our behalf. As our Service Assistant you are the first point of contact for the customer it is extremely important that we create a great first impression, so we need people who are motivated by giving excellent customer service and helping people. You'll be joining a great team of Service Assistant who really support each other and genuinely enjoy what they do, so you can expect to work hard and have fun. An fantastic opportunity for someone looking to start a office based career.

**Full time - Mon-Fr 8.00am - 4.45pm**

**What will I be doing as Service Advisor?**
- To act as the first point of contact for customers and to take responsibility for processing calls through to a satisfactory conclusion
- To resolve customer issues over the phone thereby avoiding the need to send an engineer to site or to collect an item for repair (training provided)
- To liaise with internal colleagues and Service partners to resolve customer queries in a timely manner
- To undertake additional Service activities as requested by the Service Team Leader

**About You**:
**What are we looking for in a Service Advisor?**
- Customer service experience with good problem solving skills
- Good telephone manner and used to handling a range of calls on a daily basis
- IT literate with a sound knowledge of Office 365 products

**What can I expect?**

We recognise that people are our biggest asset and we aim to offer a supportive work environment in which all people can thrive. As a family owned business we have very much maintained that sense of family in all our teams, where we all pull together to achieve success. We look after you too, as an employee you will receive a really good range of benefits which includes:

- Competitive base salary with an annual performance related bonus which can be up to 3%
- 25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus, based on your attendance.
- Heavily subsidised canteen on site serving a range of hot food and drinks
- Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
- Huge discounts on our full range of products, with up to 60% off our own brand labels
- Option to purchase private healthcare at a subsidised rate
- On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
- Liftshare scheme, share your commute to work with a colleague and save money, and the planet
- Charity giving, do your bit by donating to charity through salary sacrifice

**About Us**:
You may have heard of us, you may not, but the chances are you will have eaten off of one of our plates or taken a drink from one of our glasses without ever realising. We provide a huge range of catering equipment to a wide variety of businesses and export to 100 countries. We probably provide the machine for your essential morning cappuccino along with the exquisite tableware at your favourite restaurant.

We are the UK’s market leading catering equipment supplier. Established as a small family business in 1983 to the global operation of today, growth and innovation is what sets us apart and makes us unique. Our story is one of high growth, huge challenges and an enormous opportunity ahead of us. Nisbets has been recognised on The 2018 Sunday Times' TopTrack250 which champions Britain’s growing businesses. We've ranked 48th and just one of nine businesses recognised in the South West. Having doubled our turnover in the last 5 years the scale of opportunity ahead of us is vast and we need like-minded, ambitious people, to help us deliver our UK and International growth plans.

You will be well rewarded for your hard work, not only will you be part of a growing business but we’ll make sure you have the right training and progression opportunities. Driven by collaborative working means the scope for growth and personal impact is enormous.