Telesales Consultant

6 months ago


Birmingham, United Kingdom The NEC Group Full time

The NEC is the UK’s largest event space and home to all your favourite shows and has over 40 years experience hosting the UK’s best and most exciting events.

We now have an exciting opportunity to join our Venue Services team, as a **Telesales Consultant** based at **The NEC** offices in the heart of the country, you can launch your career in this fast paced industry.

Our Venue Services Department is responsible for providing on site services and products to enhance the experience of customers who are visiting, hosting or exhibiting at an event.

Working around our busy exhibition calendar, the Sales Team are responsible for maximising sales opportunities through up selling additional products and services, this is NOT a cold calling role.

**Key Responsibilities**
- To develop a full understanding of the products and services on offer at the NEC
- Identify customer needs and offer appropriate solutions
- To develop and manage sales portfolios and convert leads to sales in line with KPI’s
- Manage relationships with all customer groups
- Liaising with other departments
- Updating CRM database ensuring excellent levels of accuracy and attention to detail

**Skills and Experience**
- Previous experience gained in a customer-based role, call centre, sales, hospitality or similar customer-focussed position
- Excellent telephone manner
- Excellent verbal and written communication skills
- Good time management skills
- Self motivated
- Team player with the ability to share knowledge and information across all levels within the organisation

**What we offer**
- Plus Group Bonus Scheme
- 25 days annual leave rising to 26 after one year plus all UK bank holidays
- Free Onsite parking
- Free lunch when office based or on site
- Potential home working options for part of the week
- Pension matching up to 7% and
- We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible
- Private Medical Insurance funded by the company
- Great Learning and Development
- Employee Assistance Programme
- Dental, Cash Health and Holiday Buy flexible option
- Exclusive Discounts and many more great benefits

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.

**Job Types**: Full-time, Permanent

**Salary**: £23,100.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Store discount
- Work from home

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: IND2


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